Quality function deployment: A literature review

A framework to integrate design knowledge reuse and requirements management in engineering design

“…Quality Function Deployment (QFD) requires that customer needs are identified, quantified, translated into technical requirements and subsequently measured (against how well the customer need is satisfied). The aim of QFD is to improve the quality of design, and as such many publications are devoted to the application of QFD to product development (see (Chan and Wu 2002) for an extensive selection). Poor product definition is a factor in 80% of all time-to-market delays (Ullman 2003), and 35% of all product development delays are due to specification creep.…”

“…Design reuse approaches that apply function base the knowledge structure on a functional decomposition, which is a similar approach to quality function deployment (QFD) (Chan and Wu 2002). In the CADET system (Rodgers et al, 2001), (Rodgers et al, 1999), a flexible rule base is applied to describe the domain knowledge -relating product attributes such as wheel size to requirement attributes such as "easy to push".…”

R&D and Quality : Compatibility and Methodologies

“…또한 민간 분야에서는 21세기 초반부터 혁신적 가치창조를 위한 새로운 연구개발 경영의 패러다임이 제기되었다 (Miller and Morris, 1999). Miller and Morris(1999) (Chan and Wu, 2002), 고품질 달성을 위한 설계방법인 DFSS(Design for Six Simga) (Kim et al, 2005), 시험용이성, 제 조용이성, 신뢰성 등의 목적성을 가지는 설계방법인 DfX(Design for X) (Kuo et al, 2001), 불확실성에 강건한 제품을 설계하는 다구치 설계방법 (Yum et al, 2013 …”

The SAGE Handbook of Social Marketing

“…These include service blueprinting (Fließ and Kleinaltenkamp, 2004;Shostack, 1984), a design approach illustrated in Figure 20.2. Other micro models include quality function deployment (QFD) (Chan and Wu, 2002;Stuart and Tax, 1996), which has been applied within a range of public sector services including health (Dijkstra and van der 864 Bij, 2002;Katz, 2004;Lim and Tang, 2000). QFD establishes relationships between resource allocation decisions, customer satisfaction and competitive position and is driven by the 'voice of the customer' at all stages of the process.…”