Quality function deployment in construction

Delgado-Hernández, David Joaquín; Bampton, Katherine Elizabeth; Aspinwall, Elaine

doi:10.1080/01446190601139917

Cited by 57 publications

(23 citation statements)

References 22 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Prior research has attempted to develop methods, tools and techniques for collaboration, control and evaluation of the understanding, fulfilment and satisfaction of end-users' needs and requirements in construction settings, for example, post-occupancy evaluation (Preiser et al ., 1988), design quality indicators (Gann et al ., 2003), quality function deployment (Delgado-Hernandez et al ., 2007), participatory design (Luck, 2003) and building performance evaluation (Preiser and Schramm, 2005). Many of these methods have been criticized for being neither easy to use nor easy to act upon the outcomes they offer to practice.…”

Section: Introductionmentioning

confidence: 99%

Managing the needs of end‐users in the design and delivery of construction projects

Pemsel

Widén²,

Hansson³

2010

Facilities

View full text Add to dashboard Cite

Purpose-The twofold purpose of this paper is identifying areas of difficulty in managing the needs of end-users in the course of the design and delivery of construction projects and suggesting possible solutions. Design/methodology/approach-The focus of the paper is the interaction between three principal parties: end-users, project leader (a selected end-user) and facility planner (a facilities professional). The context is two projects in the public sector: a university and a hospital. The end-users of both are known from the start and participate in the whole process. The paper is based on a case study comprising 12 interviews-seven end-users and five professionals. Findings-The research shows that during the project's design and delivery, communication and attitudinal problems have to be managed alongside the inherent difficulty of understanding end-users' real needs. To help in managing these issues, facility planners relied heavily on pedagogical and behavioural skills, rather than formalised methods as found in the literature. Practical implications-The findings highlight areas of difficulty for managers and planners and how these areas were handled in practice. Suggestions on how to resolve some of the areas are presented and discussed. Originality/value-Much of the research related to managing end-users focuses on how to extract value from the construction process, for instance providing greater flexibility and improved air quality. This paper concentrates on relations between parties who are central to the briefing, design and delivery process

show abstract

Section: Introductionmentioning

confidence: 99%

Managing the needs of end‐users in the design and delivery of construction projects

Pemsel

Widén²,

Hansson³

2010

Facilities

View full text Add to dashboard Cite

show abstract

“…Dikmen et al (Dikmen, Birgonul, and Kiziltas 2005) used HoQ as a strategic decision-making tool to design marketing plans in the Turkish house-building sector, resulting in a satisfied company because it considered customers requirements in a structured way. Delgado-Hernandez, Bampton, and Aspinwall (2007) used QFD to analyze and identify customer's requirements by operating a case study comparing a new construction with an existing children's nursery. The use of QFD resulted in on-time delivery of the project and higher customer satisfaction.…”

Section: Quality Function Deployment (Qfd)mentioning

confidence: 99%

Determining retrofit technologies for building energy performance

Benzar

Park

Lee

et al. 2020

Journal of Asian Architecture and Building Engineering

View full text Add to dashboard Cite

Worldwide, the building sector is responsible for consuming more than 36% of the final global energy and produces 39% of carbon dioxide emissions. Accordingly, sustainable retrofit is an important method to achieve energy reduction and sustainable development. However, the lack of information on retrofit technologies and their benefits trigger stakeholder's opposition to retrofit actions. The Energy Performance Certificate tool can be used to overcome the knowledge gap and boost energy saving by strengthening its recommendation report with retrofit technologies for energy performance. Therefore, this paper attempts to determine the best retrofit technologies to be highlighted in the Energy Performance Certificate's recommendation report by considering stakeholder's opinions. For this purpose, a model based on Quality Function Deployment has been developed. The model analyzes the data regarding stakeholder's expectations when deciding to retrofit, and the potential retrofit technologies used. To validate the applicability of the proposed model, a case study was conducted in Romania. The findings are expected to contribute to improving the quality of the Energy Performance Certificate, as reflecting stakeholder's opinions combined with sustainable concepts to achieve significant energy savings.

show abstract

“…▶ preparing structural engineering design models for organisation analysis [1]; ▶ shaping low-cost building design solutions while raising quality and speeding up construction [2], improving building design reliability and quality while meeting the needs of diverse stakeholder groups [3], assessing of usefulness of material and constructional solutions while limiting potential changes in construction [4], and supporting the integrated redesigning of dwellings for families with disabled persons [5]; ▶ defining expectations and profiles of high building users [6], identifying key satisfaction factors for owners of ultra-modern villas [7] and roles played by stakeholders who are involved in sustainable choice of thermal insulation solutions [8]; ▶ defining requirements relating to public buildings [9] and functional requirements towards wooden sound insulation plates [10], the identification of key factors for environmental-friendly hospital design while taking into account the needs of potential users [11]; ▶ preparing and implementing a knowledge-based system for supporting the assessment and the choice of material and structural design solutions for high building elevations [12,13], preparing a software tool for the multi-goal optimisation of design solutions to facilitate the implementation of office building thermal modernisation policy [14]; ▶ design of an intelligent decision support system for safety management in construction [15]. Within the field of civil engineering, QFD is also applied in the area of planning the implementation of construction projects.…”

Section: Qfd Applications In Civil Engineeringmentioning

confidence: 99%

Production engineering tools for civil engineering practice – the case of QFD

Dytczak

Ginda

2017

View full text Add to dashboard Cite

This article is a part of a series of papers which discuss the usefulness of production engineering tools for general civil engineering. Applications of selected production engineering tools in civil engineering are presented in these papers. The diverse nature of the tools is considered while outlining detailed areas of their application in civil engineering. The features of the tools make them representative of production engineering methodology. Thus, information about the civil engineering applications of the tools also makes it possible to draw practical conclusions about the general usefulness of production engineering methodology in civil engineering. The applications of quality function deployment (QFD) are utilised in this regard in the article.Keywords: civil engineering, construction, decision, support, production engineering, tool, application, QFD Streszczenie Artykuł stanowi część cyklu prac poświęconych użyteczności narzędzi inżynierii produkcji w szeroko pojmowanym budownictwie. Uwzględniając zróżnicowany charakter wybranych narzędzi inżynierii produkcji, przedstawiono w cyklu szczegółowe obszary ich zastosowań w budownictwie. Cechy wybranych narzędzi sprawiają, że dobrze ilustrują one metodykę inżynierii produkcji. Dlatego na podstawie informacji dotyczących ich zastosowań w budownictwie, można sformułować praktyczne wnioski dotyczące przydatności metod inżynierii produkcji w budownictwie. W artykule wykorzystano w tym celu narzędzie narzędzie QFD (quality function deployment).Słowa kluczowe: budownictwo, decyzja, wspomaganie, inżynieria produkcji, narzędzie, zastosowanie, QFD

show abstract

Quality function deployment in construction

Cited by 57 publications

References 22 publications

Managing the needs of end‐users in the design and delivery of construction projects

Managing the needs of end‐users in the design and delivery of construction projects

Determining retrofit technologies for building energy performance

Production engineering tools for civil engineering practice – the case of QFD

Contact Info

Product

Resources

About