Quality Improvement Methodologies – PDCA Cycle and Six Sigma in E-learning System

Abstract

With increasing demand for E-learning, there is growing concern about the ability to ensure its quality.This paper identifies the e-learning system quality issues, which are related to the user, teacher, course, design, technology, and environment. Then the paper discusses how to implement the Total Quality Management (TQM) in e-learning system to achieve the most advantages from it.

Application of Quality Control Circle Method in Crusher Knife Reconditioning Products (Case Study in PT. Andritz Pekanbaru)

“…The quality control in this case is an activity in company management to sustain the company's products quality as well as services, to be maintained as planned [2]. The QCC method has structured and measurable steps to solve problems based on data and facts, which can be improved [3][4][5]. Using the QCC method can find out the dominant cause of defects in the product due to human factors, material, methods and the environment [6][7][8][9].…”

“…Using the QCC method can find out the dominant cause of defects in the product due to human factors, material, methods and the environment [6][7][8][9]. The QCC is a quality control that is focused on the process of PDCA (Plan, Do, Check, Action) and based on seven tools [2][3][4][5]. Therefore, the implementation of QCC is needed to determine the cause of a problem and a solution to resolve the problem.…”

“…The purpose of this study is to improve, implement and evaluate the results of improvements of defects factors at crusher knife reconditioning process in PT Andritz Pekanbaru. The research will be carried out with 8 stages of PDCA, namely determining the theme, determining the title, finding the source of the problem, problem solving plan, implementing, evaluating, standardizing, and determining the next plan [2,4,5,11].…”