Quality improvement practices and the effect on manufacturing firm performance: Evidence from Mexico and the USA

Adam, Everett E.; Flores, Benito E.; Macías, Arturo Barraza

doi:10.1080/00207540150208853

Cited by 38 publications

(24 citation statements)

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“…As a result, we followed Hanna et al (2000), Florida and Davidson (2001), Adam et al (2001), Baldwin and Lin (2002) and Rao's (2002) contributions. The items that make up the construct used are measured by means of fivepoint scales.…”

Section: Consideration Of Clients' Environmental Demands (Cndmacl)mentioning

confidence: 90%

Clients' involvement in environmental issues and organizational performance in businesses: an empirical analysis

Junquera

González

Fernández

2012

Journal of Cleaner Production

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Section: Consideration Of Clients' Environmental Demands (Cndmacl)mentioning

confidence: 90%

Clients' involvement in environmental issues and organizational performance in businesses: an empirical analysis

Junquera

González

Fernández

2012

Journal of Cleaner Production

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“…Many studies agree that the meaning of quality can be enshrined by the phrase, 'satisfaction of customer requirements' (Xenos and Christodoulakis, 1997;Jorgensen, 1999;Li et al, 2000). Adam et al (2001) concluded that customer focus would lead to improved quality irrespective of the countries and their culture.…”

Section: Customer Focus (Cf)mentioning

confidence: 98%

An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India

2006

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Most of the available literature on quality management is based on management's perception; few studies examine critical issues of quality management from the customer's perspective, especially in the software industry. In order to gain an insight into what customers expect from a product/service, an analysis of quality management from customer's point of view is essential. Such an understanding would help the managers to adopt strategies that can enhance the satisfaction level of their customers. The present study highlights the critical factors of quality management in the software industry from the customer's perspective. Six critical factors are identified: and an instrument, comprising these factors, is developed and validated so as to measure the customer's perception of quality management in the software industry.

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“…R&D capacity and investment, for example, have been shown to be important in shaping innovation outcomes in numerous studies (Belderbos et al 2004;Czarnitzki et al 2007;Graziadio and Zawislak 1997;Harris and Trainor 1995;Hoffman et al 1998), as well as contributing to firms' absorptive capacity (Griffith et al 2003;Xia and Roper 2008). Similarly, firms' investments in intangibles such as design (Filipetti 2010;Fridenson 2009;Marion and Meyer 2011;Moultrie and Livesey 2013), advanced manufacturing technologies (Cardoso et al 2012;Hewitt-Dundas 2004) and quality improvement (Adam et al 2001) have also been shown to link strongly to innovation outcomes. Labour quality and training investment have also been linked to stronger innovation outcomes in small firms (Freel 2005;Leiponen 2005).…”

Section: Hypothesesmentioning

confidence: 99%

Investigating a neglected part of Schumpeter’s creative army: what drives new-to-the-market innovation in micro-enterprises?

Roper

Hewitt‐Dundas

2017

Small Bus Econ

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Schumpeterian arguments related to creative destruction place small, entrepreneurial firms at the centre of the innovation process. The exclusion of microenterprises (with less than 10 employees) from most innovation surveys means, however, that we know relatively little about innovation among this group of firms. Here, using new survey data on a thousand micro-enterprises, we explore the determinants of new-to-the-market innovation, the basis for the Schumpeterian creative destruction (CD) process. Our results provide strong support for the interactive nature of micro-enterprise innovation and suggest the potential value of a model of interactive creative destruction (ICD). Contrary to some other recent evidence, market-based and supplier-based collaboration both prove important for new-to-the-market innovation. Our results suggest the importance of micro-enterprises as sources of new-to-the-market innovation and the potential value of including such firms in future innovation studies.

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Quality improvement practices and the effect on manufacturing firm performance: Evidence from Mexico and the USA

Cited by 38 publications

References 0 publications

Clients' involvement in environmental issues and organizational performance in businesses: an empirical analysis

Clients' involvement in environmental issues and organizational performance in businesses: an empirical analysis

An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India

Investigating a neglected part of Schumpeter’s creative army: what drives new-to-the-market innovation in micro-enterprises?

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