Quality management capabilities of manufacturing industries in the Western Sydney region

Abstract

Purpose The purpose of this paper is to, using a quality management assessment framework (QMAF), provide a comparative analysis of quality management capabilities of organisations categorised by size and groups, based on the Australian and New Zealand Standard Industrial Classification (ANZSIC) code. Design/methodology/approach A questionnaire-based survey was used for data collection. Statistical data analysis, including descriptive statistics, multivariate and univariate analysis of variance and Hsu’s multiple comparisons with/to the best post-hoc test results, was carried out to identify significant differences and similarities in total quality management capabilities between organisations based on the QMAF model. Findings Significant differences in quality management capabilities were identified between large organisations and SMEs while no significant differences were found to exist between medium- and small-size organisations. Most of the QMAF-based capabilities do not seem to show significant differences between the four groups of ANZSIC code of firms, except for partnering focus and business outcomes. Research limitations/implications The research was limited by the number of returned responses of survey questionnaire from manufacturing organisations in the Greater Western Sydney region. This research provides practitioners with practical guidelines for improving quality management capabilities and can become the basis for comparative analysis in other regions of Australia, and globally. In addition, the research findings can be used by government and quality associations to develop appropriate strategies and policies for supporting the development of quality enhancing programmes in SMEs. Originality/value The comparative analysis of quality management capabilities by organisational size and industry type advances the previous work on optimum pathways of achieving business outcomes using the QMAF model. In addition, the research has mapped out differences in quality management capabilities, based on a combined scope of size and industry type, especially in the Greater Western Sydney region where a large number of SMEs are located.

Australian manufacturing industry: a 20-year scoping study on barriers, opportunities and trends for its strategic development

“…Despite this evidence, researchers (e.g. Prajogo et al, 2012;Lobo et al, 2018) claim that, in general, Australian manufacturers still present a low maturity level and need to reinforce the adoption of these practices so that they fully benefit from them. The second opportunity with the highest number of citations was to foster the development of local partnerships (o 4 ).…”

“…We examined the references of the remaining 84 articles to check for relevant works frequently cited but not yet added in our review. The quantitative analysis of references did not result in the inclusion of any study, and the literature portfolio used in the study comprised these 84 studies (Abbott, 2019;Athukorala et al, 2017;Baird et al, 2011;Barnes, 2017;Beaumont, 2005;Beer, 2018;Black et al, 2015;Boaden & Sims, 2000;Boer et al, 2005;Caldera et al, 2018;Cantù et al, 2015;Clibborn, 2012;Cooney;Correia et al, 2020;Craik, 2015;Cripps et al, 2009;Dargusch & Ward, 2010;Feng et al, 2008;Fraser et al, 2013;Given, 2017;Grodach & Martin, 2020;Hasan et al, 2011;Hu et al, 2019;Jackson et al, 2018;Jayaram et al, 2014;Joiner et al, 2009;Jones, 2005;Karim et al, 2008;Kiridena et al, 2009;Le & Valadkhani, 2014;Leahy et al, 2010;Lo & Power, 2010;Lobo et al, 2009Lobo et al, , 2012Lobo et al, , 2018Logue et al, 2015;Low et al, 2007;Marks, 2009;Mo, 2009;MoosaviRad et al, 2014;Nelson et al, 2007;…”

Employee Satisfaction Towards Integration of Quality Management System: A Case Study of Malaysian Automotive Manufacturer

“…Managing quality has become the most significant core processes and widely accepted goal, ultimately for the competitiveness of organization [5], [6]. In quality management system (QMS), it is incorporated with design, control and development of goods, services and processes in the supply chain management in order to achieve company's goals [7].…”