Quality Management Competencies-in-use : exploring competence and practice perspectives on quality management work

Abstract

Quality management is an established, widespread and well-researched management concept. Yet, surprisingly little research can be found on understanding the potential for action that is required in order to perform quality management work. The field of quality management has a strong emphasis not only on a customer and supplier focus (external), but also on a process focus (internal). This creates a constant challenge in the way in which quality management is conceived and realised. Another challenge is reflected in current research that describes the need for conceptual change in quality management due to extensive ongoing changes in society and the business environment. The nature and pace of technological development, coupled with changes in social behaviour, continuously bring out new customer needs and new ways for customers to interact with the producers of goods and services. This requires adaptive and innovative approaches for organisations, in order to stay competitive and relevant. x I have been very fortunate to be a part of a fantastic team of colleagues, headed by Professor Mats Abrahamsson, in the Division of Logistics and Quality Management at Linköping University and the Department of Industrial Engineering and Management. The professionalism and positive spirit you all display every single day is truly awe-inspiring, and that's not even mentioning all the fun and laughs that come with such a warm, inviting and creative work environment. In particular, I would like to mention Maria H-B, Fredrik and Elisabeth for being such well-spirited companions, never far from the zone of joy and laughter. However, I must make it clear, once and for all, that Elisabeth will never, ever, be as 'supergeil' as I am. A special thanks goes to Kristina for all your kind help and supreme service. Also, the group of fellow doctoral students during my time, both in the division and from far away have all, in different ways, inspired and helped me along my journey. I therefore owe my sincere thanks to

Change competence: An integrative literature review

“…petence should be seen as an interaction between an individual's (or collective's) potential capacity and the conditions, requirements, and opportunities presented by the specific job or task. The notion of competence-in-use [21,24] captures the individual's engagement with workplace affordances, as discussed by Billett [25]. In summary, Ellström's perspective encourages a more dynamic, contextual, and holistic approach to understanding and developing competence in the face of organisational change.…”

Peningkatan Berkelanjutan: Pendekatan Analisis Tulang Ikan

“…Kualitas seharusnya menjadi perhatian utama perusahaan yang berjuang untuk memperoleh posisi kuat dalam bersaing. Istilah kualitas bukan untuk menunjukan sesuatu yang merupakan sesuatu sifat yang ekstra, namun yang dimaksud adalah: memberikan pelanggan sesuai dengan apa yang diperlukan yaitu barang dan jasa yang dibutuhkan (Martin, 2019).…”

The Strategic Pillars of building a Living Organism retailer for Self-Sustainability in Digital Transformation era A case study of Egyptian Retailers

“…Each subsystem works to guarantee the success of the -whole body-organization. The synergy between the elements, the high level of specialization, and the capability to adjust itself quickly, taking into suitable consideration the situation and requests to execute efficiently, is the way for an organism to survive, (Moorman & Kreitman, 1997) in (Martin, 2019). Also, we can describe healthy organisms, as (Lencioni, 2012) wrote, "An integrated organization is healthywhen it is consistent and complete when its management, operations, strategy, and culture fit together and make sense".…”