Quality of Care From a Patient’s Perspective

Regula, Christie G.; Miller, Jeffrey J.; Mauger, David T.; Marks, James G.

doi:10.1001/archderm.143.12.1592

Cited by 12 publications

(10 citation statements)

References 4 publications

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Section: Discussionsupporting

confidence: 91%

“…Findings of this study were consistent with findings of other studies regarding definitions of quality of care in terms of caring and concern, communication and aspects of the daily practices of health care providers (Regula et al, 2007). Beach et al (2005) reported that patients recognise quality in terms of the health care provider's knowledge, communication skills and individualised concerned care.…”

Section: Discussionsupporting

confidence: 90%

“…The theme of patients reflecting on negative experiences was consistent with findings from other studies (Regula et al, 2007); patients were not satisfied with the health team's interpersonal communication (Waghorn and McKee, 2000;Persson et al, 2005;Schro¨der et al, 2006;Regula et al, 2007), lack of respect for patients (Dickert and Kass, 2009) and lack of involving patients with decisions regarding their treatments and management plans (Persson et al, 2005;Regula et al, 2007). What makes this finding unique in this study were the excuses and rationalisation provided for the shortcomings of the health care providers.…”

Section: Discussionsupporting

confidence: 83%

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Cultural definitions of quality of care: Perspectives of Jordanian patients

Al-Zaru

Oweis

Gharaibeh

2011

Journal of Research in Nursing

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A descriptive qualitative approach was used to develop a cultural definition of quality of care in clinical settings, and understand the phenomena of quality of care from Jordanian patients' perspectives. The study was conducted in two major teaching hospitals located in the north of Jordan during the period of May-August 2008. The sample consisted of 26 patients who agreed to participate in the study. Understanding the phenomena of quality of care from a cultural perspective will help health care providers, locally and internationally, provide care to Jordanian and Arab immigrants in Western countries. Four main themes emerged from the data to reflect on patients' perspectives of the quality of care. These themes were: (a) quality as excellence; (b) being caring and concerned; (c) the demonstration of ethical and professional conduct by health care providers; and (d) reflecting on negative experiences during hospitalisation. Findings from this study reflect what is important for Jordanian patients regarding quality of care, and added new dimensions to the definitions of quality of care, including the role of religion in shaping the ethical and professional aspects of quality of care.These new dimensions open the door for further research that focuses on incorporating social, cultural and spiritual aspects in the measurement of quality of care for the purpose of improving quality of care as determined by patients.

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Section: Discussionsupporting

confidence: 91%

Section: Discussionsupporting

confidence: 90%

Section: Discussionsupporting

confidence: 83%

See 1 more Smart Citation

Cultural definitions of quality of care: Perspectives of Jordanian patients

Al-Zaru

Oweis

Gharaibeh

2011

Journal of Research in Nursing

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“…This finding relates to the five categories of clients' important aspects of care reported by Regula, Miller, Mauger and Marks, which are treatment, access to care, professional interactions, follow-up care and environment of care. 13 The clients' perception of quality of EmOC also complies with the six dimensions of quality as defined by IOM and WHO. The WHO dimensions of quality of care include effectiveness, efficiency, accessibility, acceptability, equity and safety.…”

Section: Discussionmentioning

confidence: 68%

What creates good experiences for EmOC clients in public health facilities in Ethiopia?

Helelo

Zungu

Chiegil³

2015

South African Family Practice

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To describe aspects that create positive experiences for emergency obstetric care (EmOC) clients in public health facilities in Ethiopia. Design: A qualitative contextual descriptive phenomenological design was used in this study. Subjects and setting: In-depth interviews were conducted with women who had complications during childbirth and received EmOC in three hospitals in Addis Ababa. Outcome measures: Content analysis was used to analyse data as it complies with the phenomenological data analysis. The data were analysed using the Atlas ti version 6.2 qualitative data analysis software. Results: Care that is life-saving, safe, timely, responsive and given in a clean environment, where the service carers show humility, respect, equal treatment and encouragement in an effort to meet the clients' needs and expectations, creates a good experience. Conclusion: Clients' experiences during the provision of EmOC influence their future decisions on whether to seek care or not. The findings of the study along with the developed guidelines will assist in the improvement of the provision and utilisation of EmOC at public health facilities in Ethiopia.

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“…Empathy is a required attribute for all health professionals (Australian Medical Council, 2012;Nursing and Midwifery Board of Australia, 2006), and a key factor in patients' definitions of quality care (Regula, Miller, Mauger, & Marks, 2007). Empathy is also considered a basic component of all therapeutic relationships, with compelling research demonstrating the psychological and physiological benefits of empathetic engagement with patients (Brunero, Lamont & Coates, 2010;Doyle, Lennox & Bell, 2013;Post, 2011;Rakel et al, 2009;Sarinopoulos, 2012).…”

Section: Introductionmentioning

confidence: 99%

Analysis of the Empathic Concern Subscale of the Emotional Response Questionnaire in a Study Evaluating the Impact of a 3D Cultural Simulation

Everson

Levett‐Jones

Pitt

et al. 2018

International Journal of Nursing Education Scholarship

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Background Empathic concern has been found to decline in health professional students. Few effective educational programs and a lack of validated scales are reported. Previous analysis of the Empathic Concern scale of the Emotional Response Questionnaire has reported both one and two latent constructs. Aim To evaluate the impact of simulation on nursing students' empathic concern and test the psychometric properties of the Empathic Concern scale. Methods The study used a one group pre-test post-test design with a convenience sample of 460 nursing students. Empathic concern was measured pre-post simulation with the Empathic Concern scale. Factor Analysis was undertaken to investigate the structure of the scale. Results There was a statistically significant increase in Empathic Concern scores between pre-simulation 5.57 (SD = 1.04) and post-simulation 6.10 (SD = 0.95). Factor analysis of the Empathic Concern scale identified one latent dimension. Conclusion Immersive simulation may promote empathic concern. The Empathic Concern scale measured a single latent construct in this cohort.

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Quality of Care From a Patient’s Perspective

Cited by 12 publications

References 4 publications

Cultural definitions of quality of care: Perspectives of Jordanian patients

Cultural definitions of quality of care: Perspectives of Jordanian patients

What creates good experiences for EmOC clients in public health facilities in Ethiopia?

Analysis of the Empathic Concern Subscale of the Emotional Response Questionnaire in a Study Evaluating the Impact of a 3D Cultural Simulation

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