Quality of Care: View of Patient Satisfaction with Physiotherapy in Government and Private Settings in Dhaka, Bangladesh

Abstract

:Patients' satisfaction plays an important role to attract patients for health services. It has not been closely monitored in physiotherapy; limited studies exist in this area of allied health services. The objective of the study was to determine the level of satisfaction of patients at the government and private hospitals in Dhaka and to compare between two facilities. This descriptive type of cross-sectional study was carried out with patients who sought physiotherapy care at the outdoor of Physical Medicine Department of the Dhaka Medical College Hospital (DMCH) and the Centre for Rehabilitation of Paralyzed (CRP), Mirpur, Dhaka. In total, 150 patients -75 from each setting were interviewed. Appropriate research instruments comprising a structured and semi-structured questionnaire developed by the American Physical Therapy Association (APTA) were administered by interviewers to collect data. To find out any association among the socio-demographic characteristics, chi-squire test was applied, and the level of satisfaction was measured in percentages to compare between the two settings (government and private). Patients attendance differ because different socio-demographic characteristics and location of physical health problem in two hospital. Location of the hospital, privacy of patients, behaviour of staff members, physical qualities of hospitals (cleanliness, light, ventilation, etc.) had more than 10% variation in the level of satisfaction between the two settings. So, patient satisfaction with physiotherapy is higher in private setting than that in government setting in Dhaka.

Client’s Satisfaction With Disability care Services Available in a Selected District in Bangladesh

“…In other study, they also found that clients were satisfied with the behavior of healthcare provider. 13 But marked dissatisfaction were reported based on the services of other staff particularly receptionist and helper in our survey. Similarity found with other study where patient's dissatisfaction was influenced by staff discipline in health care setting.…”

“…This current study was conducted among those service centers where follow-up mechanism were not maintained, on the other hand, previous study was conducted among those specialized health centers where follow-up mechanism and follow-up flow chart were maintained for ensuring follow-up services. 13 Not having a general practitioner for providing medical treatment was the main complaint by all participants. Lack of trained personnel could also be a reason for patients' dissatisfaction reported by other study in Bangladesh.…”

Patient Satisfaction: A Comparison between Governmental and Private Out Patient Clinics in Taif, Saudi Arabia

“…Ganasegeran in 2015 found that patients with high school education perceived a significantly higher service satisfaction in comparison to tertiary graduates [14], inconsistent with a AHOC. Although a recent study showed that long waiting time is negatively associated with patient satisfaction [16][17][18][19][20][21][22][23][24][25]. In 2001 it was found that all the service, quality dimensions had significant relationship with patients' satisfaction.…”

“…It is clear in our study that despite the convenient location for the TUOC, the patients attending in the AHOC were more satisfied and that can be explained by some of the best parameters related to physician patient interaction which is seen in the AHOC. Overall satisfaction was explained in the question regarding to the opinion about the level of care provided which was significantly higher in AHOC with 77%, while in TUOC was with 59% and it must be increased to reach the benchmark which is 70% [22]. Tateke et al 2012 concluded that, although patients in the private sector were more satisfied than those at the governmental one with the healthcare they received, five of the predictors of patient satisfaction in this study were common to both settings [23].…”