Quality of Healthcare Services in Focus: The Role of Knowledge Transfer, Hierarchical Organizational Structure and Trust

Radević, Ivan; Dimovski, Vlado; Lojpur, Anđelko; Colnar, Simon

doi:10.1080/14778238.2021.1932623

Cited by 29 publications

(21 citation statements)

References 76 publications

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“…Therefore, our empirical results offer support for the claims of Zaim et al (2019) that argue that knowledge transfer enables better overall performance, which in our example is considered as the quality of services. Moreover, we argue that better knowledge transfer enables NH to have better quality of services, which is an extension of the research of Radević et al (2021). To conclude our empirical research, we analyzed the relationship between knowledge implementation and the quality of services in NH.…”

Section: Discussionmentioning

confidence: 89%

“…In spite of the significant benefits that knowledge transfer brings to organizational performance, knowledge transfer does not automatically happen in organizations ( Argote and Miron-Spektor, 2011 ). Moreover, the up-to-date literature that examines the impact of knowledge transfer on the quality of different services ( Radević et al, 2021 ) in NH remains scarce.…”

Section: Knowledge Management In Nursing Homes and Its Influence On Q...mentioning

confidence: 99%

“…Another potential benefit of knowledge transfer is its ability to improve the capacity of organizations to function by influencing and improving their core values ( Sheng et al, 2013 ). Due to the numerous positive effects of knowledge transfer on organizational performance, we further highlight the necessity to also regularly update the organizational knowledge base and pursue toward creating new knowledge in order for any type of an organization to gain or maintain their competitive edge and in the case of NH to have better quality services that are also dependent on knowledge transfer between individuals, teams, and organizational units ( Radević et al, 2021 ).…”

Section: Knowledge Management In Nursing Homes and Its Influence On Q...mentioning

confidence: 99%

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The impact of knowledge management on the quality of services in nursing homes

Kejžar

Dimovski²,

Colnar³

2023

Front. Psychol.

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IntroductionCurrent management strategies in nursing homes (NH) aim to ensure effective knowledge management (KM) in order to provide both best possible services to residents, and care for staff in NH. Teamwork in NH is essential for effective delivery of the highest quality of services. As a result, NH are increasingly adopting KM activities to enable knowledge creation, storage, transfer, and implementation in an environment facing many challenges such as lack of staff, increasing demands, and expectations of residents.MethodsIn our quantitative study, we examined how two Slovenian state NH that adopted the E-Qalin quality management model (European quality-improving learning model) adapted their KM, and what impact their quality management system and KM activities actually have on the quality of services. Furthermore, we examined how two Slovenian private NH that have not adopted a certified quality management program (like ISO or E-Qalin) tackle the issue of quality of services from the KM perspective. The sample consisted of 80 nursing professionals. In every NH that is part of this study, teamwork is essential and every individual that was involved in our survey is part of a team. In our study, we analyzed relationships between individual variables using linear regression.ResultsWe found a significant and positive relationship between knowledge creation, transfer, and implementation in NH with and without the E-Qalin certificate. We found a significant and positive relationship between knowledge storage and the quality of services only in NH without a E-Qualin certificate. It seems that when connecting multidisciplinary fields such as NH and KM, there is still a lack of awareness and knowledge on the topic of KM, which might be one of the reasons for some bias in the answers provided by respondents. We also found different teamwork approaches in NH with and without a E-Qalin certificate. Our research results therefore emphasize the need to gain additional insight into quality management and KM in the environment of NH.ConclusionTeamwork based on knowledge storage, transfer, the implementation of existing knowledge, and creation of new knowledge are essential for well-trained professionals and, as a result, contribute to continuous improvement in service quality. Implementation of KM is well received by NH, and enables them to better meet the needs and expectations of residents. More importantly, nursing staff also share and pass on tacit knowledge through teamwork. Finally, all of the NH in our study that implemented quality and KM activities noted an improvement in the quality of services that are offered to residents in practice. Our results indicate that the topic of KM in NH is interesting, and it has a positive impact on the quality of services in practice. However, the problem of awareness and knowledge on the topic of KM in the environment of NH still exists, highlighting the need for further research, additional insight, and dissemination of knowledge to every interested stakeholder functioning in the field of NH. The results of the study make an important contribution to the research of KM in NH, focusing on the transfer of tacit knowledge.

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Section: Discussionmentioning

confidence: 89%

Section: Knowledge Management In Nursing Homes and Its Influence On Q...mentioning

confidence: 99%

Section: Knowledge Management In Nursing Homes and Its Influence On Q...mentioning

confidence: 99%

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The impact of knowledge management on the quality of services in nursing homes

Kejžar

Dimovski²,

Colnar³

2023

Front. Psychol.

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“…One of the pillars of the mechanistic model is to base authority on a hierarchic structure of control, causing operations and working behavior to be governed by decisions issued by superiors, and reinforcing the hierarchic structure exclusively at the top of the hierarchy, where the final reconciliation of distinct tasks and assessment of relevance is made [8]. Radević et al [22] explored the role of knowledge transfer, hierarchical organizational structure, and trust as important organizational factors that influence knowledge management practices on the quality of healthcare services. They found a significant and positive relationship between knowledge transfer and quality of healthcare services, and a significant and negative relationship between hierarchical organizational structure and quality of healthcare services.…”

Section: Discussionmentioning

confidence: 99%

Application of Mechanistic versus Organic Organizational Structure Models in Dental Services: Cross-Sectional Study and Review

Alsalman

Alharbi

Almutairi

et al. 2022

Saudi J Health Syst Res

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Introduction: It is critical to understand both mechanistic and organic managerial models, as different approaches of management may need to be applied in different tasks within the same organization. Methods: This is a cross-sectional, single-facility-based study in dental care. A bilingual, electronically generated questionnaire (Arabic and English) was used at a large-scale dental center and distributed through a social media platform to a convenience sample (150 individuals). The questionnaire included demographic data, educational level, and Yes/No/I Don’t Know questions. Descriptive statistics were used for data summarization and presentation. Results: The response rate was 77%, with the age range from 18 to 54 years and female-to-male distribution of 34–66%, respectively. Participants were either clinical (75 [64.66%]) or administrative (41 [35.34%]) employees. One-hundred participants (94.83%) preferred the presence of clear job description, and 101 (87.07%) preferred working with the presence of organizational chart. In addition, when participants were asked about the possibility of training employees for performing tasks other than their own qualifications, there was some uncertainty in answers (Yes [40.52%]; No [49.14%]; I Don’t Know [10.34%]). There was a general agreement among the majority of participants that delegation of authority to lower-level employees is beneficial to the work environment (73.28%) and to the quality of provided dental services (78.45%), which is a more organic approach. When we asked our employees if they agree it is best to base workplace communication relationships on trust and cooperation and not on hierarchy and identified job description, the vast majority (81.90%) answered “Yes.” In addition, informality of communication was the main preference for most participants (61.21%), reflecting their preference for the organic model in the communication aspect. Discussion/Conclusion: It is concluded that contingency and situational theories are more preferred in participants working in dental settings. Mechanistic structures, in terms of the presence of an organizational chart, defined job descriptions, and workers performing tasks appropriate to their qualifications, seem to be preferred with dental workers. Furthermore, there is general agreement that delegation of authority as an organic approach is beneficial for the work environment in dental settings and has a positive effect on employee loyalty. Finally, informal organic communication methods are preferred by dental workers.

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“…In order to analyse each individual research construct, the authors used measuring instruments that have a high frequency of use and are adequately validated in contemporary scientific research. All measuring instruments meet a predefined set of criteria: they are often cited in research papers published in relevant scientific journals, they are up-to-date in the sense that they are used in the most recent research, and finally, they are well conceptually established in the context of their frequent use by key authors from our research scope [7,[119][120][121][122][123][124].…”

Section: Methodsmentioning

confidence: 99%

The role of information communication technologies as a moderator of knowledge creation and knowledge sharing in improving the quality of healthcare services

et al. 2022

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This study examines the role of knowledge creation, knowledge sharing and information communication technologies, which are organizational factors that influence the quality of healthcare services. In today’s knowledge-intensive environment, understanding and gaining in-depth knowledge on how to improve the quality of healthcare services is gaining in importance and recognition. Quantitative data collected in 2019 with 151 respondents employed in healthcare organizations was used. Running a series of hierarchical linear regression models, we found a significant positive relationship between knowledge creation and quality of healthcare services, and a significant positive relationship between knowledge sharing and quality of healthcare services. Empirical data additionally provides support for information communication technologies that act as a moderator both in the relationship between knowledge creation and knowledge sharing with quality of healthcare services. With our data, we provide empirical backing for the impact of knowledge creation, knowledge sharing and information communication technologies on the quality of healthcare services that are provided by Montenegrin healthcare organizations. Our paper offers theoretical and practical implications derived from our research study.

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Quality of Healthcare Services in Focus: The Role of Knowledge Transfer, Hierarchical Organizational Structure and Trust

Cited by 29 publications

References 76 publications

The impact of knowledge management on the quality of services in nursing homes

The impact of knowledge management on the quality of services in nursing homes

Application of Mechanistic versus Organic Organizational Structure Models in Dental Services: Cross-Sectional Study and Review

The role of information communication technologies as a moderator of knowledge creation and knowledge sharing in improving the quality of healthcare services

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