Introduction: Quality of care has become increasingly critical in the evaluation of healthcare
and healthcare services. The aim of this study was to assess quality of delivered care
among patients with rheumatoid arthritis using a model of Comprehensive Quality
Measurement in Health Care (CQMH).
Methods: This cross-sectional study was conducted on 172 patients with rheumatoid
arthritis (RA) who were received care from private clinics of Isfahan University of
medical sciences in 2013. CQMH questionnaires were used for assessing the quality of care.
Data were analyzed using SPSS for Windows.
Results: The mean scores of Quality Index, Service Quality (SQ), Technical Quality (TQ),
and Costumer Quality (CQ) were 72.70, 79.09, 68.54 and 70.25 out of 100, respectively. For
CQ only 19.8% of participations staying the course of action even under stress and
financial constraints, there is a significant gap between what RA care they received with
what was recommended in the guideline for TQ. Scores of service quality was low in
majority of aspects especially in "availability of support group" section.
Conclusion: Study shows paradoxical findings and expresses that quality scores of service
delivery for patients with arthritis rheumatoid from patient's perspective is relatively
low. Therefore, for fixing this paradoxical problem, improving the participation of
patients and their family and empowering them for self-management and decision should be
regarded by health systems.