2023
DOI: 10.56294/pa202317
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Quality of service and citizen satisfaction in a Lima district municipality

Axel Jonathan Ortiz Llana,
Jorge Arturo Zapana Ruiz,
Brian Andreé Meneses Claudio

Abstract: In the context of a district municipality in Lima in 2023, quality of care and citizen satisfaction are vital areas of study to understand the effectiveness of local government policies. This research approach dives into assessing how public services, municipal administration, and citizen interactions intertwine to influence the overall perception of inhabitants regarding the quality of services received. Exploring citizen satisfaction involves analyzing how different initiatives, programs and local government… Show more

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Cited by 31 publications
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References 52 publications
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