Quality of Work Life Evaluation among Service Sector Employees

Ashwini, J; Anand, D.

doi:10.9790/487x-16910112

Cited by 8 publications

(1 citation statement)

References 51 publications

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“…Data collection: Data sampling is a statistical methodology utilized in research to examine a subset of data points that have been gathered from a more extensive population. The researchers employed a random sampling technique (June et al, 2013;J & Anand, 2014) from the service sectors. The questionnaires were administered via the online platform.…”

Section: Methodsmentioning

confidence: 99%

Interrogating the Interceding Effects of Service and Justice Climates on the Juncture Between Employee Engagement and Organizational Performance in the Service Sectors

Khulbe,

Kumar

2024

RGSA

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Purpose: This Research work focuses at how service and justice climates influence the strength and direction of the relation between Employee engagement and financial and non-financial results in service businesses, as well as the moderating impact of these climates on this relationship. Method: This research employs a quantitative method, collecting data from workers (N=376) in different service sectors and analysing it using SmartPLS software to investigate the moderating impacts of Service and Justice Climates on Work Engagement and Organizational Performance The survey covered North Indian service sectors. A questionnaire was issued online to over fifty firms across several service verticals. A total of 480 samples were gathered, and after filtering, 376 samples were utilised for result analysis. Results: This research found that service and justice climate moderates the relationship between employee engagement and financial and non-financial Performances.This investigation emphasizes the need of organisations creating service and justice climate resulting in maximisation of performance advantages of employee engagement programmes, emphasising the necessity for managers and leaders to prioritise service excellence and procedural compliance. Research Implications: This research investigates the results of service and justice climate on employee engagement and organisational performance, providing practitioners with useful insights on how to optimise engagement programmes while also improving organisational efficiency and sustainability, and contributes to current knowledge of Employee Engagement. Originality/value: Supporting current knowledge, this study examines how service and justice cultures affect employee engagement and organisational performance, helping practitioners improve engagement efforts and organisational success and sustainability.

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Section: Methodsmentioning

confidence: 99%

Interrogating the Interceding Effects of Service and Justice Climates on the Juncture Between Employee Engagement and Organizational Performance in the Service Sectors

Khulbe,

Kumar

2024

RGSA

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Creating the path for quality of work life: A study on nurse performance

[]

Eliyana

Mukhtadi

et al. 2022

Heliyon

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Since March 2020, it is known that Indonesia has experienced the impact of the Corona Virus Disease 2019 (Covid-19) Pandemic, and making health workers at the forefront of potential exposure to the Covid-19 virus because they have to deal with Covid-19 patients every day during the pandemic. The purpose of this study is to focus on developing an empirical model to increase job performance in the hospital to create the right quality of work and still make the organization grow well sustainably. This study will use assistance of quality of work life, organizational commitment, job satisfaction, and psychological empowerment in creating an increase in job performance needed by nurses at the Type B Hospital in Jakarta. This study uses a quantitative approach through a questionnaire survey method conducted on nurses at 36 Type B Hospital in Jakarta, totalling 400 respondents. The sample used in this study was obtained through a purposive sampling technique with the criteria of a service period of more than 2 years. Then the data were analysed using the Structural Equation Model (SEM). Though quality of work life is found to significantly affect organizational commitment, job satisfaction and psychological empowerment, its effect on job performance found to be insignificant. Further findings will be discussed further.

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A mixed-methods study on the influence of quality of work life on commitment and performance

Inarda

2022

Problems and Perspectives in Management

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Academic institutions are distinguished entities that perform pivotal functions to promote education and research. Faculty are involved in these aspects by contributing their best efforts to achieve goals. Thus, they are the most important organizational resources. The study aimed to investigate the quality of work life of state university faculty. Moreover, it intended to contribute new knowledge by identifying its influence on commitment and performance using Explanatory Sequential Mixed Methods. There are studies on quality of work life (QWL) in higher academic institutions with different components. However, this will be the first in education using the thirteen (13) factors of QWL of the 21st century. There is a sample of two hundred fifteen (n = 215) respondents and twenty participants from the state university in the province of Rizal, Philippines. Numerical data were treated with mean and Pearson’s r, while thematization is used to analyze qualitative data. Rewards and recognition have been commendable (M = 4.37); however, sustainable safety and health programs are aspired (M = 3.38). People feel empowered, but the excessive number of teaching loads was noticed, and the incentivization of those with the additional designation. The study found influence of quality of work life on commitment (r = .583, p &lt; .01). QWL is considered multi-faceted, and evidently, many elements do not directly influence performance, having a very weak positive correlation (r = .079, p &lt; .01). These results are deemed significant to continuously improve the welfare of employees. Hence, commitment and performance will be intensified. AcknowledgmentThe author is indebted to the President of the University of Rizal System, Philippines, and Vice President for Research, Development, Extension, and Production for the support given to publishing this paper.

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Quality of Work Life Evaluation among Service Sector Employees

Cited by 8 publications

References 51 publications

Interrogating the Interceding Effects of Service and Justice Climates on the Juncture Between Employee Engagement and Organizational Performance in the Service Sectors

Interrogating the Interceding Effects of Service and Justice Climates on the Juncture Between Employee Engagement and Organizational Performance in the Service Sectors

Creating the path for quality of work life: A study on nurse performance

A mixed-methods study on the influence of quality of work life on commitment and performance

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