Quantitative Study on Students Satisfaction Concerning Private Economics Universities in Romania

Şerban, Daniela; Gruiescu, Mihaela; Mitruț, Constantin

doi:10.1016/j.sbspro.2013.06.136

Cited by 6 publications

(5 citation statements)

References 5 publications

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“…Student satisfaction is a basic concern at universities, because students are essentially the clients of the university. 21 Student satisfaction is also a main criterion for measuring the quality of education. Therefore, teachers always seek to find methods to satisfy students and help them to learn.…”

Section: Discussionmentioning

confidence: 99%

Content Creation Based Learning: Scholarship of Teaching and Learning

Moonaghi¹,

Shariati²

2018

Res Dev Med Edu

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Section: Discussionmentioning

confidence: 99%

Content Creation Based Learning: Scholarship of Teaching and Learning

Moonaghi¹,

Shariati²

2018

Res Dev Med Edu

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“…The criteria might have to be drawn from the literature, the above listed one, completed by specific literature on student satisfaction (e.g. Keshavarzi and Ahmadi, 2013; Khosravi et al , 2013; Kuchta et al , 2012; Serban et al , 2013) and on evaluation forms used by various universities (e.g. https://survs.com/survey-templates/student-satisfaction-survey/) or they can be formulated by the decision makers of the university in question.…”

Section: Portfolio Planning Methods Based On the Generalized Assignment Methods For Universitiesmentioning

confidence: 99%

The use of the multiple knapsack problem in strategic management of a private Polish university

Kuchta

Ryńca

Skorupka³

et al. 2019

IJEM

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Purpose In the literature, there are many methods that can be helpful in strategic management of universities. Some of them are related to the aspect of sustainability, in terms of balancing the level of fulfillment of different, often conflicting objectives, which must be considered when building strategies. These methods include product/service portfolio ones. However, their use is often intuitive and detached from the quantitative aspects of management. The purpose of this paper is to present a proposal of the modification of the portfolio methods through the use of one of discrete optimization problems, namely, the multiple knapsack problem. The proposal is applied to a selected university. The results are presented and discussed. Design/methodology/approach The research methodology consists in a conceptual work: combining non-quantitative portfolio methods used in strategic management and the quantitative multiple knapsack problem. The analogy is established between a market sector (capacity) and a knapsack (capacity), a university department value and an object value, the university improvement budget and a knapsack, an object cost and an improvement measure cost. Then, the case study is used to conduct an initial validation of the proposed approach. Findings A quantitative model for strategic management of university as a whole or university departments is proposed. It allows to plan and control the application of improvement measures, allowing the university units to take on a better position in the educational market. It has been initially applied to a small university. Research limitations/implications The model requires much more real-world case studies. Also, it will usually be difficult to establish the cost of running individual university units as well as the cost of corrective measures. The capacity of knapsacks – here of market sectors – will also be difficult to calculate. The method to be used here is activity-based costing, but it will not solve all the problems immediately, as its practical application is difficult. Practical implications The proposed model will allow to plan and evaluate strategic changes of university as a whole and its units’ position using quantitative values and to consider various strategic scenarios. Social implications In order to establish the data necessary to construct the model, various stakeholders will have to cooperate (the university promotion department, the accounting representatives, the student and industry representatives etc.), probably for the first time. Such cooperation will improve the university position even if the model itself will not be able to be applied immediately. Originality/value The link between portfolio methods and a quantitative optimization method for university management purposes has been established in the paper for the first time in the literature.

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“…Research has been conducted by earlier researchers (9)(10)(11)(12)(13)(14) in the field of user satisfaction. The authors in (15) refers to the needs for services as individual information needs of the user.…”

Section: Research Questionsmentioning

confidence: 99%

“…While the previous example implemented some statistical tools to evaluate e-learning systems, a group-decision approach was followed by Gwo-Jen Hwang et al (19) . The authors developed Educational Web Site Evaluator (EWSE) which is a system that handles methodologies such as multiple criterion decision-making (11) , fuzzy logic, Grey system theory (7) and Analytic hierarchy process (AHP) (20) . The model of EWSE consists of four phases.…”

Section: Research Questionsmentioning

confidence: 99%

Assessing user satisfaction with the MAKKEN system in Shaqra University: A structural equation m odelling analysis

Alotaibi¹

2020

IJST

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Background/Objectives: In Saudi Arabia, most organizations are rushing to adopt new technologies of digital transformation to achieve Saudi Vision 2030. Shaqra University has, therefore, adopted a new system, the Makken system, which allows users to conduct transactions such as printing salary details and helping managers to manage their employees and other faculty members. This study aimed to assess the factors that impact on users' satisfaction with the Makken system in Shaqra University. Method: A questionnaire was distributed among administrative employees and faculty members in Shaqra University to assess users' satisfaction with the Makken system based on the following factors: Information quality (IQ), System quality (SQ) and Service quality (SV). In this study, the snowballing selection technique is used among 122 staff members (academic and administrative) who are working in the Shaqra University from both the male and female sections. The structural Equation Model (SEM) was employed to analyse the data via maximum Likelihood operation. This was done by calculating each pathway for significance and also by estimating the strength of each path in terms of the obtained Beta value (β). Findings: Structural equation model (SEM) analysis was used in this study and the results revealed that Information quality, System quality and Service quality had positive impacts on user satisfaction with the Makken system. It was also found that most users were satisfied, but not completely satisfied, with the Makken system in Shaqra University.

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Quantitative Study on Students Satisfaction Concerning Private Economics Universities in Romania

Cited by 6 publications

References 5 publications

Content Creation Based Learning: Scholarship of Teaching and Learning

Content Creation Based Learning: Scholarship of Teaching and Learning

The use of the multiple knapsack problem in strategic management of a private Polish university

Assessing user satisfaction with the MAKKEN system in Shaqra University: A structural equation m odelling analysis

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