Quantitative Validation of the Critical Success Factors, The Case of Excellence Model Implementation in Public Sector “Egypt Government "Excellence Award

Abstract

The paper outlines the structure of the Egyptian Government Excellence Award and attempts to examine the role of introducing an excellence framework in the development of work in the public sector to improve public services, and identify and propose solutions for practical problems and challenges of the Excellence Award.The paper aims to validate the critical success factors (CSFs) proposed by (Elsafty & Seddek, 2022) quantitatively, which influence the success of the excellence model's implementation and adoption in the Egyptian public sector. Aquantitaive method is adopted in validating the Cfs. The paper summarized potential CSFs that have been analyzed in previous literature and developed different models with different methodologies according to industry context. The majority of literature has discussed and analyzed CSFs regarding TQM principles, with very little literature having discovered CSF of Excellence Models.A quantitative approach is used in the paper. The data were gathered using a questionnaire with asked various questions addressing the top five CSFs. and other methods, such as EFA and correlation analysis, were used to do the analysis.The paper will also validate and construct a model of CSF interactions in order to identify the most successful and feasible relationships that may help to synergize and promote the proper implementation of the excellence model in the Egyptian public sector.The results have validated the output of (Elsafty & Seddek, 2022) regarding CSF, but it validates only five relations out of 11 relation hypothesized among CSFs.