Queensland Community Legal Centres' Use of Information Technology to Deliver Access to Justice

Abstract

In Queensland, Australia, community legal centres utilise a range of different types of information technology to provide legal advice and assistance to their clients, which include marginalised and disadvantaged groups. In this article Emma Phillips and James Farrell considers the use and efficacy of different types of information technology within the community legal sector, discussing the findings of recent empirical research on this issue in the context of the relevant research literature. The article then explores issues associated with the use of information technology in the provision of legal information and advice, including the limitations associated with this technology in the context of the delivery of legal assistance to vulnerable clients.