“…Further, we hypothesized that individual clinical and demographic characteristics of consumers; such as age, gender, ethnicity, diagnosis, and prior history of service utilization, would also affect outcomes of care. More specifically, demographic variables, such as age, gender, and ethnicity, have been linked to differences in mental health status and service utilization (Carrington, 2006;Chow, Jaffee, & Snowden, 2003;Harris, Edlund, & Larson, 2005;Kunen, Niederhauser, Smith, Morris, & Marx, 2005;Snowden, 2005). Therefore, we expected that there would be differences in outcomes as a function of these variables; with women, older consumers, and ethnic minorities faring relatively worse than others.…”