“…State surveys of deficiencies in NH care are seen as unreliable, potentially reflecting the extent and stringency of enforcement as much as actual differences in quality (Kelly, Liebig, & Edwards, 2008;Levenson, 2014;Miller & Mor, 2008). The NH Compare (NHC) website, which summarizes data from several sources on behalf of consumers, is criticized for the types and reliability of the information included (Government Accountability Office [GAO], 2016;Thomas, 2014). Information about litigation and complaints are hard to access and, again, are criticized for questionable reliability (Konetzka, Grabowski, Perraillon, & Werner, 2015;Studdert, Spittal, Mello, O'Malley, & Stevenson, 2011).…”