Raising standards for hospitality and tourism education in Malaysia

Hussain, Kashif; Ahmad, Abdul Murad; Ragavan, Neethiahnanthan Ari; Leong, Quee Ling

doi:10.1108/whatt-12-2019-0083

Cited by 8 publications

(7 citation statements)

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“…This was somewhat expected, given that the majority of articles highlighted the uniqueness and importance of the H&T context, thus pointing towards areas in which there is contextualised evidence. Some papers discussed the role of internal and external H&T stakeholders (Hussain et al , 2020), whose commitment to TM success is crucial (Thunnissen et al , 2013). Fewer papers focussed on talent education (Lee et al , 2016) and graduate careers (Papathanassis, 2020).…”

Section: Resultsmentioning

confidence: 99%

“…Some papers discussed the role of internal and external H&T stakeholders (e.g. Hussain et al, 2020), whose commitment to TM success is crucial (Thunnissen et al, 2013). Fewer papers focused on talent education (e.g.…”

Section: Dominant Research Topics In Literature On Talent Management In Hospitality and Tourismmentioning

confidence: 99%

“…They also monitor industry trends and trajectories related to talent attraction, retention, and training as well as promoting the industry's collective interests (Enz, 2009). Another key external stakeholder is the government, which aims to create employment in H&T, increases revenues, and supports the long-term sustainability of the sectors (Hussain et al, 2020). Finally, this body of literature examines the mediating role of employment agents as external stakeholders in fuelling temporary workforce to the sectors, particularly the events planning sector.…”

Section: Key Talent Management Stakeholders In Hospitality and Tourismmentioning

confidence: 99%

“…(4) Key talent management stakeholders in hospitality and tourism Key talent management stakeholders in hospitality and tourism Bratton and Watson (2018); Chon and Zoltan (2019); ; D'Annunzio-Green and ; Enz (2009); Hughes and Rog (2008); Hussain et al (2020); Johnson et al (2019); Koukpaki et al (2020); Maxwell and MacLean (2008); Michopoulou et al (2020); Williamson and Harris (2019) (5) Talent education and graduate careers in hospitality and tourism…”

Section: Table III Theoretical Foundationsmentioning

confidence: 99%

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Talent management in hospitality and tourism: a systematic literature review and research agenda

Kravariti

Voutsina

Tasoulis

et al. 2021

IJCHM

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Purpose This study aims to provide a systematic literature review (SLR) of extant research on talent management (TM) in hospitality and tourism (H&T). The objectives are first, to offer an empirical mapping analysis of TM research in H&T; second, to identify and discuss key research topics; and third, to recommend avenues for future research. Design/methodology/approach The authors conducted a SLR of TM literature in the context of H&T by analysing peer-reviewed papers published between January 2000 and October 2020. Following the preferred reporting items for systematic reviews and meta-analysis process, three independent coders undertook a content analysis of 74 papers for the SLR. Findings The authors found that TM in H&T offers contextualised evidence consistent on five key research topics: TM practices; conceptualisation of talent and TM; TM antecedents and outcomes; key TM stakeholders; and talent education and graduate careers. The analysis indicated that most studies are qualitative, focussed on Europe and North America and that primarily examine hotels. The small number of TM studies in H&T along with the lack of strong theoretical groundings show that the field is at the early stages of the growing stage, yet the sharp increase demonstrates an exponential growth in interest. Practical implications This study highlights the importance of TM and indicates that businesses in the sector need to reconsider the definition of talent, their approaches to TM and the bundling of TM practices to improve their effectiveness. It also calls for partnerships among the industry’s key stakeholders and a revisiting of agendas for educators. Originality/value To the best of the authors’ knowledge, this is the first study that offers a holistic examination of research on a wide range of TM topics within various H&T sectors over the past 20 years. It clarifies the conceptualisation of talent and TM in this field and provides insights, as well as context-specific evidence on the management of H&T talent. This study is the first to argue that the research stream is moving towards a growth stage and offers recommendations on advancing the field.

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Section: Resultsmentioning

confidence: 99%

Section: Dominant Research Topics In Literature On Talent Management In Hospitality and Tourismmentioning

confidence: 99%

Section: Key Talent Management Stakeholders In Hospitality and Tourismmentioning

confidence: 99%

Section: Table III Theoretical Foundationsmentioning

confidence: 99%

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Talent management in hospitality and tourism: a systematic literature review and research agenda

Kravariti

Voutsina

Tasoulis

et al. 2021

IJCHM

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“…An internship has been set as a primary component in most of the hospitality and tourism management curriculums (Maertz, Stoeberl & Marks, 2014). In Malaysia, the hospitality and tourism industry is expected to offer 600,000 new job opportunities which indicate there was a need for many more skilled and work-ready graduates in the coming decades (Hussain, Ahmad, Ragavan & Leong, 2020). Thus, implementing a successful internship program is vital to ensure that students are well-equipped with the necessary knowledge, skills, and abilities for their employment.…”

Section: Introductionmentioning

confidence: 99%

Strategizing Hospitality Internship for Effective Implementation: Perspectives of Internship Coordinators

Soffi¹,

Mohamad²

2021

IJARBSS

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An internship is an experiential learning process where undergraduates have to undergo practical training in a chosen organization. The primary purpose of an internship is to allow the undergraduates to apply knowledge and skills they have learned in classrooms, thus achieving thorough learning of the subject matter. However, there are challenges in an internship, not only to interns but also to coordinators who plan and manage the internship implementation. The internship challenges have been well-studied, but the strategies to overcome the challenges should be planned according to the internship context, such as the program study and region. Hence, this paper aimed to identify strategies applied by universities in escalating undergraduates' competencies through an effective hospitality internship program. This study employed a qualitative approach by conducting semistructured interviews with the internship coordinators who had experiences in handling hospitality internship in Malaysian public universities. The instrument was developed based on the literature review and discussion with the experts. There were seven internship coordinators interviewed in this study, and the findings were analyzed using thematic analysis with the help of ATLAS.ti 8 software. This study proposed five strategies used in the public universities to escalate the effectiveness of the hospitality internship implementation: i) communication, ii) revision, iii) networking, iv) blocklist and v) guidance. The findings are expected to add value not only to the current literature within the hospitality field but also to all the stakeholders of the internship program, particularly in Malaysian public universities, to structuring a successful and effective internship program.

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Towards Service Excellence: The Zone of Tolerance for Hospitality and Tourism Education in Malaysia

Hussain¹,

Konar²,

Nair³

et al. 2021

Tourism, Hospitality &Amp; Event Management

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Raising standards for hospitality and tourism education in Malaysia

Cited by 8 publications

References 0 publications

Talent management in hospitality and tourism: a systematic literature review and research agenda

Talent management in hospitality and tourism: a systematic literature review and research agenda

Strategizing Hospitality Internship for Effective Implementation: Perspectives of Internship Coordinators

Towards Service Excellence: The Zone of Tolerance for Hospitality and Tourism Education in Malaysia

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