“…SNA and social network perspectives on OM are needed in an increasingly "intangibly" connected world. Here the SNA concept of cohesion can be used to indicate the quality of collaboration and the , "Social network analysis in operations and supply chain management: A review and revised research agenda," International Journal of Operations and Production Management, forthcoming. potential for repeated transactions in the future (Camarinha-Matos and Abreu, 2007;Nair et al, 2018), effective information exchange that drives the diffusion/implementation of certain business practice (Adenso-Diaz et al, 2012;Tate et al, 2013), as well as the probability of customer preference change due to social influence (Menezes et al, 2018). SNA's ability to measure the level of cohesiveness is suited to managing contemporary disaggregated and dispersed organisations linked by technology through measuring connectedness between network members indicating the likelihood of strong common relationships.…”