Reaction to COVID-19, social media engagement and well-being: a mediation analysis

Khatri, Puja; Raina, Khushboo; Dutta, Sumedha; Pahwa, Harshleen Kaur; Kumari, Preeti

doi:10.1080/10301763.2021.1966293

Cited by 5 publications

(2 citation statements)

References 97 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The current period of uncertainty has prompted research in organizational behaviour, business and organizational communication to investigate employee engagement antecedents, including employee task performance, crisis responsibility, workplace well‐being and task performance. (Cheng et al, 2022; Khatri et al, 2021; Pradhan & Hati, 2022; Swanzy, 2022; Walden, 2021). Antecedents of ICC pertaining to employees engagement needs to be further studied in the crisis communication field.…”

Section: Introductionmentioning

confidence: 99%

Unpacking the behavioural outcomes of internal crisis communication: Underlining nexus of employee task performance, crisis responsibility and work well‐being to improve organizational reputation

Adamu,

Raza,

Mohamad

2024

Contingencies & Crisis Mgmt

View full text Add to dashboard Cite

The COVID‐19 pandemic has redefined the corporate sector's communication requirements to maintain organizational reputation among employees. This situation has led to lacklustre organizational performance and a decline in employee well‐being. However, little is known about how the sophisticated execution of internal crisis communication can foster productive employee responses. This study examines how internal communication during times of crisis strengthens employee task performance and well‐being, both of which are crucial for organizational success following the COVID‐19 pandemic. Drawing inspiration from situational crisis communication theory, the study primarily investigates the outcomes of internal crisis communication that generate favourable employee perceptions of their organization. A quantitative survey of 384 employees from various organizations was conducted, and the results indicated that efficient internal crisis communication enhances employee task performance, boosts employee well‐being and reduces crisis attribution, thus promoting employee behaviour that improves reputation. These findings contribute to the growing body of literature in public relations focused on understanding the psychological mechanisms underlying positive employee behavioural intentions during times of crisis. More importantly, strategic internal communication and maintaining a human element in employee interactions will benefit organizations in the long run. Practical implications for researchers and practitioners are discussed.

show abstract

Section: Introductionmentioning

confidence: 99%

Unpacking the behavioural outcomes of internal crisis communication: Underlining nexus of employee task performance, crisis responsibility and work well‐being to improve organizational reputation

Adamu,

Raza,

Mohamad

2024

Contingencies & Crisis Mgmt

View full text Add to dashboard Cite

show abstract

“…Further, the employees face digital exhaustion, stress and ultimate burnout owing to the spill over of work into their personal life (Gratton, 2021). At the organizational level, challenges include maintaining collaboration communication, and company’s culture in a distributed workforce, while also ensuring that employees maintain a healthy work–life balance (WLB) and digital well-being (Khatri, Raina, Dutta, Pahwa, & Kumari, 2021).…”

Section: Introductionmentioning

confidence: 99%

Exploring the nexus of social support, work–life balance and life satisfaction in hybrid work scenario in learning organizations

Mishra

Bharti

2023

TLO

View full text Add to dashboard Cite

Purpose The purpose of this paper is to examine the nexus of social support (SS), work–life balance (WLB) and satisfaction with life (SWL) in hybrid work (HW) scenario in learning organizations. Design/methodology/approach The data were collected via questionnaire method from 531 employees working in learning organizations (IT/ITES sector) in India. The hypotheses were tested using hierarchical regression. Findings The findings of the study showed that HW was positively related to SS dimensions, WLB and SWL. Further, the study established the mediating role of SS between HW and WLB as well as WLB as a mediator between HW-SWL relationships. Research limitations/implications This study has certain limitations owing to the cross-sectional nature of the data and the specific sector under study. The findings have significant implications for policy making to determine the conditions under which both employees and organizations can benefit from HW. Further, the study has implications for uncertain and volatile environments as had been created by COVID-19 pandemic, where HW arrangements may not be a choice but become necessity. Originality/value This study contributes to the conservation of resources theory. It identifies the importance of true autonomy and flexibility for employees.

show abstract

The Mediating Effect of Online Brand Engagement on Customer Experience: An Emerging Market Perspective

Amoako,

Omari,

Amegbe

et al. 2024

Journal of African Business

View full text Add to dashboard Cite

Reaction to COVID-19, social media engagement and well-being: a mediation analysis

Cited by 5 publications

References 97 publications

Unpacking the behavioural outcomes of internal crisis communication: Underlining nexus of employee task performance, crisis responsibility and work well‐being to improve organizational reputation

Unpacking the behavioural outcomes of internal crisis communication: Underlining nexus of employee task performance, crisis responsibility and work well‐being to improve organizational reputation

Exploring the nexus of social support, work–life balance and life satisfaction in hybrid work scenario in learning organizations

The Mediating Effect of Online Brand Engagement on Customer Experience: An Emerging Market Perspective

Contact Info

Product

Resources

About