“…One of them is organizational leadership, which should have a clear vision, mission, and strategy for agility, thus necessitating healthcare corporate leaders to support and empower the employees to make decisions and take actions in a fast and effective way (Thomas & Suresh, 2023;Vaishnavi & Suresh, 2020). Some studies present multi-skilled and multi-knowledgeable employees as a critical readiness factor for agile methodology implementation (Chakraborty, Bhatt, & Chakravorty, 2019;Thomas & Suresh, 2023). The authors further claim that employees should have diverse skills and knowledge to cope with customers' and stakeholders' changing demands and expectations (Moheimani, Sheikh, Hosseini, & Sana, 2021;Suresh, Roobaswathiny, & Lakshmi Priyadarsini, 2021;Vaishnavi, Suresh, & Dutta, 2019).…”