2018
DOI: 10.1016/j.omega.2017.08.001
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Real-time ambulance redeployment approach to improve service coverage with fair and restricted workload for EMS providers

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Cited by 53 publications
(19 citation statements)
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“…In contrast to visits for nonurgent conditions, which mostly occur at hospital emergency departments 19 , the number of ambulance emergency calls may be attributed to complicated conditions including delayed arrival times, restricted service times, and hard-to-reach locations. Moreover, a call is considered to be covered if it is responded to within a predefined standard time of 10 minutes in an urban area 20 . Most citizens use public ambulance systems as their initial entry points for receiving urgent care 21 .…”
mentioning
confidence: 99%
“…In contrast to visits for nonurgent conditions, which mostly occur at hospital emergency departments 19 , the number of ambulance emergency calls may be attributed to complicated conditions including delayed arrival times, restricted service times, and hard-to-reach locations. Moreover, a call is considered to be covered if it is responded to within a predefined standard time of 10 minutes in an urban area 20 . Most citizens use public ambulance systems as their initial entry points for receiving urgent care 21 .…”
mentioning
confidence: 99%
“…From these four phases, only phase 3 (going to hospital) makes an ambulance not eligible for the assignation process. Priority rules that can include a preparedness measure of the system and the type of emergency associated with the incoming call can be found in [83,84]. Likewise, Jagtenberg et al [85] and Park and Lee [86] use dispatching rules based on a Markov decision process, in which at each states, an action from the set of allowed actions must be followed.…”
Section: Dispatching Policiesmentioning
confidence: 99%
“…However, current computational technology, information technology, and geographic information systems motivate a posteriori type tools development. Several authors (Yue et al [134], Majzoubi et al [135], Mason [83], Billhardt et al [101], Jagtenberg et al [65], Lam et al [105], Van Barneveld, [106,109]; Enayati et al [110], Sudtachat et al [67], Yoon and Albert [136], Roa et al [75], Sun et al [137], Yuangyai et al [138], Nilsang et al [139], van Buuren et al [140], Tsai et al [89]) worked on real-time response tools, which, in the current context, are selfevident as a promising research development line in the future of these tools.…”
Section: Modeling Issuesmentioning
confidence: 99%
“…The results of this study suggests that dynamic approaches, although more expensive, dominate static ones. A real-time approach for maxi-mizing coverage with minimum possible total travel time is proposed by Enayati et al [32]. They consider accumulated workload restrictions for personnel in a shift.…”
Section: Literature Reviewmentioning
confidence: 99%