Real-time Messaging Platforms for Storytelling and Gamification in Museums: A case history in Milan

Boiano, Stefania; Cuomo, Pietro; Gaia, Giuliano

doi:10.14236/ewic/eva2016.60

Cited by 8 publications

(5 citation statements)

References 1 publication

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“…For instance, the ASK mobile app developed by the Brooklyn Museum in 2016 offers visitors the opportunity to ask direct questions about the displays to the 'experts' behind the scenes and receive responses during their visit. Similar dynamics can be found in a fast-emerging body of applications deploying chat-bots, often adopted as an alternative way of providing interpretative content ( Boiano, Cuomo and Gaia, 2016 ;Vassos et al ., 2016 ). Regardless of whether chat-bots respond to questions from the visitors or solicit visitors' responses with a set of prompts, the dialogic interaction happens between a visitor interlocutor and a digital interface retrieving pre-packaged sentences from a database or synthesising new language on a keyword basis.…”

Section: Digital Practices For a Dialogue-driven Museologymentioning

confidence: 61%

European Heritage, Dialogue and Digital Practices

Galani¹,

Mason²,

Arrigoni³

2019

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European Heritage, Dialogue and Digital Practices focuses on the intersection of heritage, dialogue and digital culture in the context of Europe. Responding to the increased emphasis on the potential for heritage and digital technologies to foster dialogue and engender communitarian identities in Europe, the book explores what kind of role digital tools, platforms and practices play in supporting and challenging dialogue about heritage in the region. Drawing on fieldwork involving several European museums and heritage organisations, the chapters in this volume critically engage with the role of digital technology in heritage work and its association with ideas of democratisation, multivocality and possibilities for feedback and dialogic engagement in the emerging digital public sphere. The book also provides a framework for understanding dialogue in relation to other commonly used approaches in heritage institutions, such as participation, engagement and intercultural exchange. The authors map out the complex landscape of digitally mediated heritage practices in Europe, both official and unofficial, by capturing three distinct areas of practice: perceptions and applications of digitally mediated dialogues around heritage within European museums and cultural policy, facilitation of dialogue between European museums and communities through participatory design approaches and non-official mobilisation of heritage on social media. European Heritage, Dialogue and Digital Practices will be of interest to both scholars and students in the fields of heritage and museum studies, digital heritage, media studies and communication, the digital humanities, sociology and memory studies. The book will also appeal to policy makers and professionals working in a variety of fields. Areti Galani is a Senior Lecturer in Media, Culture, Heritage at Newcastle University, UK, specialising in digital cultural heritage. She works with peoplecentred methodologies and research-through-design approaches to explore the role of digital technologies in heritage contexts, on-site and online. She has published on issues related to empathy, reflexivity and sociality in designing and evaluating [digitally mediated] heritage experiences. Rhiannon Mason is a Professor of Heritage and Cultural Studies and the head of the School of Arts and Cultures in Newcastle University, UK. Her research and teaching are focused on heritage, identity and nationalism, and she has published extensively around these topics as well as issues of emotion, memory and migration.

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Section: Digital Practices For a Dialogue-driven Museologymentioning

confidence: 61%

European Heritage, Dialogue and Digital Practices

Galani¹,

Mason²,

Arrigoni³

2019

View full text Add to dashboard Cite

show abstract

“…The InvisibleStudio team had already experimented with earlier chatbot technology in 2002, while working at the Museum of Science and Technology "Leonardo da Vinci" in Milan (Boiano et al 2016, Boiano & Gaiia 2017a. The process provided important lessons in the development of a chatbot application.…”

Section: House Museums Of Milan: Case Studymentioning

confidence: 99%

“…The chatbot would only be used as a tool or "virtual companion" to help younger audiences solve a game set in the real physical environment of the museum. By engaging teenagers through gamification, it could shift the user's focus from the conversation with the chatbot to the actual exploration of the Museum collections (Boiano 2016, Cawston 2017.…”

Section: House Museums Of Milan: Case Studymentioning

confidence: 99%

Chatbots and New Audience Opportunities for Museums and Heritage Organisations

Boiano

Borda

Gaia³

et al. 2018

Electronic Workshops in Computing

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This paper explores how chatbots can offer opportunities for museums and galleries in engaging their audiences through recent developments, and through a case study approach focusing on the design and implementation of an audience development pilot in Milan involving four historic house museums (Case Museo di Milano). The pilot aimed to find new and interesting ways to engage teenagers in visiting these museums through visualising narrative using a convergence of chatbot technology and gamification.

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“…We present a system that provides a multiplayer puzzle-based game through a conversational interface aimed at simplicity and effectiveness. The system is inspired by previous game-like applications deployed through IM bot platforms [3] and makes use of the peculiar features of these systems to provide a reliable and accessible user experience [15].…”

Section: Contributionmentioning

confidence: 99%

“…A total of 22 game sessions in Italy, Hungary, and Slovakia were played, with 167 teams comprising more than 900 individual participants (3-9 players per team on average). Additional 13 game sessions with 97 teams and more than 500 participants were played after the event 3 .…”

Section: Use-casesmentioning

confidence: 99%

Code Hunting Games: A Mixed Reality Multiplayer Treasure Hunt Through a Conversational Interface

et al. 2018

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In this paper, we describe an online multi-player game that challenges players with abstract coding puzzles that are tied to a geographical location. The proposed system transposes the classical scheme of "treasure hunt" games into a mixed-reality game, where players must physically move in order to advance in the game, while at the same time interacting with a chatbot through an online messaging system. The implementation of the online game is described in detail and an overview of different deployments of the system is given, including a large-scale deployment during the European CodeWeek 2017. We discuss details of the proposed system, including lessons learned during the development and operation of the game. We also argue that mobile games like the one proposed can be successfully adopted for many different purposes, from entertainment to education.

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Real-time Messaging Platforms for Storytelling and Gamification in Museums: A case history in Milan

Cited by 8 publications

References 1 publication

European Heritage, Dialogue and Digital Practices

European Heritage, Dialogue and Digital Practices

Chatbots and New Audience Opportunities for Museums and Heritage Organisations

Code Hunting Games: A Mixed Reality Multiplayer Treasure Hunt Through a Conversational Interface

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