Realism and Social Science

Sayer, Andrew

doi:10.4135/9781446218730

Cited by 1,766 publications

(1,609 citation statements)

References 0 publications

Supporting

Mentioning

1,540

Contrasting

Unclassified

Order By: Relevance

“…Additional reflections were logged off site -at evenings and weekends. Tentative interpretations of what he felt were compelling observations and events in need of further explanation were developed in situ, crosschecked, and stored (Aaltonen and Tempini 2014;Sayer 2000;Van Maanen 1979, 1993.…”

Section: Research Design and Methodsologymentioning

confidence: 99%

Patient Data as Medical Facts: Social Media Practices as a Foundation for Medical Knowledge Creation

Kallinikos

Tempini

2014

Information Systems Research

108

View full text Add to dashboard Cite

Section: Research Design and Methodsologymentioning

confidence: 99%

Patient Data as Medical Facts: Social Media Practices as a Foundation for Medical Knowledge Creation

Kallinikos

Tempini

2014

Information Systems Research

108

View full text Add to dashboard Cite

“…Silenced, too, was any call for the kind of ongoing evidence-based decision-making on male circumcision as a preventive technology that acknowledges that ''what causes something to happen has nothing to do with the number of times we observe it happening'', 10 and consequently, has a concern to investigate how any intervention will work, not just that it might. Approaches, such as that of evidence-based policy development proposed by Pawson in 2006, 11 require a certain weight of evidence about the nature of causality that takes into account outcome patterns, generative social and cultural mechanisms, and contextual conditions.…”

mentioning

confidence: 99%

Male Circumcision and HIV Prevention: Is There Really Enough of the Right Kind of Evidence?

Dowsett¹,

Couch

2007

Reproductive Health Matters

View full text Add to dashboard Cite

“…The critical realism perspective emphasizes the fallibility of knowledge (Sayer 2000). Thus, the reality, in terms of measurable probability, is only imperfectly comprehensible through observations (Guba & Lincoln 1994, Easton 2002.…”

Section: Philosophy Of Sciencementioning

confidence: 99%

“…Sayer 1992, Sayer 2000, Easton 2002, Easton 2010 3 . In brief, critical realism assumes that there exists a reality independent of observers but, concurrently, acknowledges the essentially constructionist process in knowledge creation (Sayer 2000, Easton 2010). Accordingly, I, as a researcher, assume that mobile CRM as a phenomenon exists independently of me.…”

Section: Philosophy Of Sciencementioning

confidence: 99%

Mobile Customer Relationship Management: a communication perspective

Sinisalo

Karjaluoto

2007

IJECRM

View full text Add to dashboard Cite

This study examines communication through the mobile medium in customer relationship management (hereafter mCRM). Although the academic research on mCRM is gradually evolving, there is still a lack of empirical research on this topical issue. Therefore, the purpose of this study is to begin to fill this gap by enhancing the theoretical and practical understanding of mCRM.The empirical part of the study is conducted as a qualitative case study. Seven Finnish companies utilizing the mobile medium as a communication channel in CRM were selected for the empirical analysis. Interviews, observations and personal experiences gained within those companies form the main sources of data.The main theoretical contributions of the present study to existing academic literature are as follows. First, the study proposes the conceptualization of the focal phenomenon of the study, mCRM, and further elicits the salient characteristics of it. Second, following the conceptualization, the study focuses on communication as the core of the interaction between the company and the customer via the mobile medium. Accordingly, the study sheds light on the key elements of the communication process within mCRM and its various phases. Third, the study founds a theoretical framework for mCRM; identifying the customer relationship management, mobile commerce and communication literature streams that define mCRM theoretically. Fourth, the study elaborates on the specific role of the mobile medium as a channel within CRM and highlights the ways in which it differs from all other channels within the multichannel CRM environment.Although mCRM communication has an inherent potential to benefit both company and customer, it has been utilized quite cautiously to date. This is rather surprising given that, compared to other channels, the mobile medium has an exceptional ability to reach people. In addition, greater utilization of the mobile medium could save time and money. This is because many face-to-face encounters could easily be replaced by communication through the mobile medium. The study offers guidelines on aspects ranging from the initiation of mCRM to actual communication through mCRM. Hopefully, the findings of this study will encourage managers, regardless of industry, to consider whether their company could provide added-value of any kind through the use of the mobile medium to benefit their customer relationships.

show abstract

Realism and Social Science

Cited by 1,766 publications

References 0 publications

Patient Data as Medical Facts: Social Media Practices as a Foundation for Medical Knowledge Creation

Patient Data as Medical Facts: Social Media Practices as a Foundation for Medical Knowledge Creation

Male Circumcision and HIV Prevention: Is There Really Enough of the Right Kind of Evidence?

Mobile Customer Relationship Management: a communication perspective

Contact Info

Product

Resources

About