“…However, prolonged complaints can cause chaos, so according to Muralidharan, Rasmussen, Patterson and Shin (2011) who reviewed the earthquake in Haiti, the media needs to play the proper framing to minimise chaos. Other similar studies that revealed the link between Twitter and natural disasters were conducted by Hughes and Palen (2009), Palen, Starbird, Vieweg and Hughes (2010), Earle, Bowden and Guy (2011), Murthy and Longwell (2013), Shaw, Burgess, Crawford and Bruns (2013), Tengku, Saodah, Aini Maznina and Rizalawati (2015), De Albuquerque, Herfort, Brenning and Zipf (2015, Takahashi, Tandoc Jr and Carmichael (2015), Mortensen, Hull and Boling (2017), with Neppalli, Caragea, Squicciarini, Tapia and Stehle (2017). These researchers revealed the use of Twitter for disasters such as floods, grass fires, earthquakes, typhoons, and hurricanes.…”