E-learning systems, adopted by organisations for employee training to enhance employees' performance, are characterised by self-directed, autonomous learning. Learning motivation is then of importance in the design of e-learning practices in workplace. However, empirical study of the alignment of e-learning with individual learning needs and organisational goals is an area with limited research. This study intends to clarify the importance of learning motivation in employees' e-learning systems use behaviour, based on the information systems success model. Data from one hundred and eighty-five employees who used e-learning systems in their work environment were gathered in Taiwan and analysed with PLS. Results showed that employees' learning motivation, reflecting their learning needs and strengths, influenced perceived usefulness and satisfaction with e-learning, and their use of the systems, which enhanced their task performance. The results validated the importance of employees' learning motivation and the need for alignment of employees' learning needs and organisational goals in e-learning training. The clarification can help facilitate an organisation's human capital management, and contributes to further advancement of the information systems success model.
IntroductionIn a competitive environment, finding ways to use employee training and learning to help enterprises to adapt to changes the external environment is an important issue. With the prospect of cost-effective investment in e-learning training, many enterprises have adopted e-learning systems for employee training to assist in their human capital management in recent decades (e.g. Wang, Wang & Shee, 2007). Through use of elearning systems, employees can transfer what they have acquired from the training to their jobs and thereby increase their productivity (e.g. Chen, 2010). This helps employees' renewals of knowledge and skills while also reducing knowledge gaps between what the organisations have and what they need in keeping competitiveness.However, e-learning in workplaces still remains a fragmented, complex, and challenging area (Wang, 2011). The impact of organisational training contexts on new entrants' e-learning training has been verified, but e-learning in workplaces is still confronted with a highly complex set of factors, such as learners, activities, outcomes, etc. (Chen, 2012;Collin, 2006;Wang, Ran, Liao & Yang, 2010). The alignment of the learning with employees' individual learning needs and organisational goals in a systemic way also lacks clarification in existing studies (Collin, 2006;Wang et al., 2010). E-learning provides learning more learner-centred than instructor-oriented, and workplace learning involves adult learning that emphasises employees' rational Chen and Kao 581 motivation in learning to meet their needs. Learning motivation which indicates human stimulated needs driving individuals to act to meet those needs, is then of importance in the design of e-learning practices for employees' self-directed learning in wo...