Reassembling Local E-Government : A study of actors’ translations of digitalisation in public administration

Gustafsson, Mariana S.

doi:10.3384/diss.diva-138859

Cited by 2 publications

(2 citation statements)

References 71 publications

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“…This region reflects a diversity of outcomes in digitalization in local public administration. Among its 13 municipalities, one finds both those ranking highest and those ranking lowest in the country, in terms of e-services and mobile applications (Gustafsson, 2017). The municipalities in the region differ widely in terms of social-demographic parameters, with Norrköping and Linköping being urban centers with up to 150,000 inhabitants each, and smaller municipalities such as Ydre and Kinda with approximately 5000 inhabitants.…”

Section: Selection Of Casesmentioning

confidence: 99%

‘It is unbelievable how many come to us’:

Gustafsson

Wihlborg²

2021

JoCI

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In advanced, digitalized democratic communities the demands for literacy are a prerequisite for engagement and inclusion, at the same time different forms of divides are omnipresent. By providing access and qualified support to all citizens, public libraries play a central function in the building of democratic and inclusive local communities, being increasingly relied upon by governments to deliver access and support for e-services. Based on a case study of community library services in Sweden, Östergötland, this paper aims to study digital inclusion as reflected in daily practices through the perspective of librarians. In this paper we argue that while advancing digitalisation involves opening of new access and engagement opportunities through empowering digital tools and Internet, it also involves different challenges of exclusion for those who cannot use, choose not to use or have other needs

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Section: Selection Of Casesmentioning

confidence: 99%

‘It is unbelievable how many come to us’:

Gustafsson

Wihlborg²

2021

JoCI

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“…Digital government barriers are predominantly studied as technical challenges, disincentivizing actions, dysfunctional organizations and ambiguous institutional structures that constrain practice, lack of-or unclear policy [25]. Barriers have been systematized according to different models.…”

Section: Barriers In Implementing Digital Innovations In Public Servicesmentioning

confidence: 99%

‘It Is Always an Individual Assessment’: A Case Study on Challenges of Automation of Income Support Services

Gustafsson

Wihlborg

2019

Lecture Notes in Computer Science

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Income support schemes are key policies in an inclusive welfare state. To make them legitimate they are strictly regulated. As such they provide good prerequisites for standardization and automation, in theory. The aim of this paper is to analyze a case of municipal administration of income support, where automatization is resisted despite managements' ambitions. We focus on the case workers' interpretations of changes conducive to automatization and discuss how different service logics may explain the tensions and resistance of the frontline case workers. Our findings suggest that digitalisation and automatization challenge the balance of two logics and raise concerns of accountability in exercise of public authority; and concerns of value in terms of support towards self-sustainability and social integration of the clients 1 .

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Reassembling Local E-Government : A study of actors’ translations of digitalisation in public administration

Cited by 2 publications

References 71 publications

‘It is unbelievable how many come to us’:

‘It is unbelievable how many come to us’:

‘It Is Always an Individual Assessment’: A Case Study on Challenges of Automation of Income Support Services

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