“…Although stigma is considered a barrier to recovery for mental health service users (Link, Struening, Neese-Todd, Asmussen, & Phelan, 2001), the precise intermediate mechanisms that occur within mental health service organizations remain unclear. Since the interaction between service users and providers is a main process within mental health services (Slade et al, 2002), and trust is viewed as a main characteristic of this interaction (Mechanic, 1998;Thorne & Robinson, 1988;Zazzali, 2003), trust may be considered a potentially important intermediate variable linking stigma to outcomes of mental health services. In this study, we will consider the outcome variable service user satisfaction.…”