This article draws on health sector reform in Honduras to examine the mechanisms through which governance reforms shape the behavior of street-level bureaucrats. It combines insights from behavioral public administration with original data from lab-in-the-field workshops conducted with more than 200 bureaucrats to assess the relationship between decentralization and motivation. Findings show strong evidence that motivation, measured as self-sacrifice, is higher among bureaucrats in decentralized municipalities compared with bureaucrats in comparable centrally administered municipalities. Increased motivation is most pronounced in decentralized systems led by nongovernmental organizations compared with those led by municipal governments or associations. Additionally, the evidence suggests that higher motivation is related to changes in the composition of staff rather than socialization or changes among existing staff. Overall, this research helps move beyond indiscriminate calls for decentralization by highlighting the interplay between reform design and bureaucratic behavior, as well as the limitations of governance reforms in motivating more experienced bureaucrats.
Evidence for Practice • Decentralization reforms that include performance-based incentives have both advantages and challenges;proponents of such reforms should consider the interplay between changes in governance structures and the behavior of frontline staff when advocating for, designing, and implementing such policies. • To the extent that local intermediary organizations have power over staff selection, they may be better positioned to identify motivated staff and incorporate those staff into service delivery than regional or central administrators. • Different strategies are needed to value and draw on the experiences of long-term staff members, for whom structural reforms and performance-based incentives may be less motivating. • Administrators should consider and try to account for the unintended consequences of reforms that introduce large numbers of new, less experienced staff into systems that deliver social services. University and a faculty affiliate of the Purdue Center for the Environment. Her research focuses on human decision-making and behavior in the context of sustainable development, particularly questions of participation, deliberation, collective action, and public goods provision.