Reconsidering Openness in Organizational Communication

Eisenberg, Eric M.; Witten, Marsha G.

doi:10.5465/amr.1987.4306557

Cited by 165 publications

(84 citation statements)

References 22 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The elusive venture management practitioners may confront when trying to promote satisfaction with communication among their employees is demonstrated by Eisenberg and Witten (1987) …”

Section: Discussionmentioning

confidence: 98%

See 1 more Smart Citation

Effects of satisfaction with communication on the relationship between individual‐job congruence and job performance/satisfaction

Goris

2007

Journal of Management Development

View full text Add to dashboard Cite

PurposeThe purpose of this paper is to examine the moderating influence of communication satisfaction on the association between individual‐job congruence and both job performance and job satisfaction.Design/methodology/approachModerated regression analysis was used to assess data collected from 302 employees addressing the research variables of job scope, growth need strength, satisfaction with communication, job performance, and job satisfaction.FindingsSatisfaction with communication received weak support as a moderator of the individual‐job congruence model; nevertheless, it received strong support as a main predictor of both performance and satisfaction.Research limitations/implicationsLow statistical power frequently reflected by moderated regression analysis may explain the weak support communication satisfaction received as a moderator. Different approaches for solving the presence of low power are discussed. On the other hand, the elusive venture of promoting and experiencing satisfaction with communication has been detected and the need for exploring the possible curvilinear effects of specific communication dimensions and organizational constructs on communication satisfaction is introduced.Practical implicationsVariables associated with human interaction may be dysfunctional at both extremes. For example, upward communication might have favorable and unfavorable consequences on satisfaction with communication. Thus, dealing with communication satisfaction may necessitate the adoption of a contingency approach.Originality/valueThe uniqueness of this research lies in its effort of exploring the moderating impact of communication satisfaction on the job characteristics model. The results encourage future research endeavors and particular management practices.

show abstract

“…The elusive venture management practitioners may confront when trying to promote satisfaction with communication among their employees is demonstrated by Eisenberg and Witten (1987) …”

Section: Discussionmentioning

confidence: 98%

“…However, the identification of strategies and tactics for promoting and accomplishing satisfaction with communication in organizations may be an elusive venture (Kirkman et al, 2004;Goris et al, 2000;Eisenberg and Witten, 1987).…”

Section: Discussionmentioning

confidence: 99%

Effects of satisfaction with communication on the relationship between individual‐job congruence and job performance/satisfaction

Goris

2007

Journal of Management Development

View full text Add to dashboard Cite

show abstract

“…Previous research contends that shared meaning provides a basis for commonly directed effort among organizational members (Weick, 1979;Daft and Weick, 1984;Donnellon et al, 1986;Eisenberg and Witten, 1987;Thomas et al, 1993). The more cohesive understanding the individuals possess, the more likely the response will be aligned, for example, providing ''one voice'' to a supplier or customer.…”

Section: Hypotheses Developmentmentioning

confidence: 96%

Linking improved knowledge management to operational and organizational performance

Fugate

Stank

Mentzer

2008

J of Ops Management

331

246

View full text Add to dashboard Cite

This research empirically examines the importance of knowledge management processes to operational and overall organizational performance (OPERF). Specifically, results indicate that a shared interpretation of knowledge among operational personnel mediates how knowledge is disseminated and used to design and implement a unified operational response to that knowledge. Further, results collected in a logistics operations (LO) context support a strong positive relationship between this knowledge management process and operational and organizational performance. Importantly, psychometric measures for organizational performance collected from managerial respondents were strongly correlated with secondary financial data for participating firms obtained from Compustat, thus supporting a link about operational performance and hard organizational performance data.

show abstract

“…This conclusion is in line with arguments made more generally about openness in organizational communication (cf., Eisenberg, 1984;Eisenberg & Phillips, 1991;Eisenberg & Witten, 1987). It seems that in university searches, as in communication more generally, the unquestioned acceptance of values, such as openness, reveals an insensitivity to the potentially ironic consequences of how this communication can occur in practice.…”

Section: Confidentiality and The Sunshine Lawsmentioning

confidence: 96%