“…The business process dimensions associated with technological innovation at their lowest level concern matters of efficiency gains (Anandarajan et al, 1998), then business effectiveness (Gilsinn et al, 2004), particularly in relation to new ways of doing existing business processes, new business models, and different product offerings (Anumba and Aziz, 2006). Trust and confidence in the business solutions offered by technology is central to the level of acceptance (Swan et al, 2002) particularly in relation to tendering, control of intellectual property, and risks associated with the misuse of intellectual property (Abduh and Skibniewski, 2004;Raisbeck, 2007).…”