2016
DOI: 10.1177/0011392116677300
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Reconstructing the professional domain: Boundary work of professionals and volunteers in the context of social service reform

Abstract: Shifts from professionals to volunteers are observed across national contexts and in various types of public services, particularly in long-term care and social work. This article examines how professionals and volunteers in the Netherlands perform boundary work to construct, maintain and dissolve boundaries between them in the context of social service reform. Two types of boundary work were found: demarcation work and welcoming work. Demarcation work relates to a situation where differences in knowledge, aut… Show more

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Cited by 55 publications
(73 citation statements)
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“…In many countries, there has been a fundamental reorganisation of the relationship between formal, public care and informal, private care. Shifts from professionals to volunteers are observed across national contexts and in various types of public services, particularly in long-term care and social work (Van Bochove, Tonkens, Verplanke, & Roggeveen, 2016). As a result, a growing number of workers in their sixties will experience conflicting demands tied to work and family roles.…”
Section: How Do Workers Adapt To Changing Retirement Policies?mentioning
confidence: 99%
“…In many countries, there has been a fundamental reorganisation of the relationship between formal, public care and informal, private care. Shifts from professionals to volunteers are observed across national contexts and in various types of public services, particularly in long-term care and social work (Van Bochove, Tonkens, Verplanke, & Roggeveen, 2016). As a result, a growing number of workers in their sixties will experience conflicting demands tied to work and family roles.…”
Section: How Do Workers Adapt To Changing Retirement Policies?mentioning
confidence: 99%
“…Where professionals and volunteers work side-by-side there are risks of "demarcation" disputes, but also examples where delegation of certain professional tasks to volunteers is acceptable to both groups (Hoad, 2002;van Bochove et al, 2018).…”
Section: Discussionmentioning
confidence: 99%
“…Access to residential care is now restricted and household help is no longer an individual right (Da Roit & van Bochove, 2017;van den Broek, Dykstra, & van der Veen, 2017). The Dutch government expects people needing care and support to first mobilise informal networks, before turning to publicly funded services (van Bochove, Tonkens, Verplanke, & Roggeveen, 2018). Government policies encourage ageing in place (van Dijk, Cramm, & Nieboer, 2013).…”
Section: What This Paper Addsmentioning
confidence: 99%