Recording, Monitoring, and Reporting Public Debt - Organizing a Back Office

Proite, Andre

doi:10.1596/33654

Cited by 1 publication

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“…Transactional work environments are also referred to as back offices and shared service centers. They are typically characterized by collocating workers in functional groups, the goal of which is to achieve work efficiencies and reduce expenses (for examples, see Howcroft and Richardson, 2012;Proite, 2020). Such locations can be populated by anywhere from one or two employees (as in the university department settings of some of the present study's subjects) to hundreds sharing an open floor separated by low walls (colloquially known as a "cubicle farm, " as in the financial services firm of others in the present study).…”

Section: Understanding Flow From a Holistic Work System Perspective W...mentioning

confidence: 99%

Simplicity and predictability: a phenomenological study of psychological flow in transactional workers

2023

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Psychological flow is a positive experience achieved through a near-balance of task challenge and skill capability, creating a merging of awareness and action and leading to an intrinsically rewarding feeling. Flow has typically been documented in persons who participate in work and leisure activities where they can exercise a large degree of creativity and agency over their actions in pursuit of their goals. The objective of the present study is to explore the lived experiences of flow in workers in roles where creativity and agency are typically not expected. An interpretative phenomenological analysis approach was employed to attain this objective. Semi-structured interviews were conducted with 17 adults whose role is to perform transactional work, which by its nature affords less opportunity for creative execution. Common themes about participants’ flow experiences are documented. Two broad types of flow are described and a connection is made that the present study’s participants achieve one of those flow types while working. Participants’ feelings, preferences, and actions are mapped to the nine conventional dimensions of flow. Specific non-task work system factors are discussed relative to their influence on participants’ attainment of flow. Limitations of the present study and recommended future research are discussed.

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Section: Understanding Flow From a Holistic Work System Perspective W...mentioning

confidence: 99%