“…There is ample evidence to suggest that CPs establish strong bonds with clients (Mowbray, Moxley, Jasper, & Howell, 1997), and that CP case managers engage clients more successfully (Felton et al, 1995), especially those who refuse the services of nonconsumer staff (Dixon, Krauss, & Lehman, 1994). CPs use their personal knowledge to offer resources and coping strategies that help clients reach their goals (Nikkel, Smith, & Edwards, 1992), and adeptly establish a mutual agreement on goals related to recovery (Deegan, 1993;Warner & Polak, 1993). Consequently, clients may be more satisfied with CP services (Dumont & Jones, 2002).…”