Kari Tanta, PhD, OTR/L, FAOTA is the rehabilitation manager of the neonatal intensive care unit (NICU) and the NICU follow-up (NFU) program at Valley Medical Center (VMC). To address the problem of decreased NFU attendance, the following clinical question was asked:"For families with an infant who has been discharged from a NICU, which factors promote or discourage utilization of follow-up services?" Numerous facilitators and barriers affecting attendance were identified relating to severity of infant illness, parent socioeconomic status and education levels, and pragmatic factors including timing of scheduling.Knowledge translation activities undertaken included collaboration with University of Washington (UW) students, collaboration with grant writer Leanna Birge, PhD, and submission of findings for publication. Due to conflicting schedules, collaboration with the UW students was limited to a brief telephone dialogue. The collaboration with Dr. Birge will directly support the acquisition of grants for informal quality improvement (QI) studies. The submitted article will potentially reach many readers specializing in pediatrics, though it is difficult to assess the true reach of the article. Further research should investigate effective methods for increasing NFU program service utilization. Campbell et al., 1993;Harmon et al., 2013;Tien, Peterson, & Shelley, 2002). A few studies implemented specific methods for increasing attendance and identified the following methods as successful: calling before appointments, eliminating morning appointments, reducing paperwork, scheduling appointments before discharge, and providing transportation to appointments (Catlett, Thompson, Jondrow, & Boshkoff, 1993;Patra, Greene, Perez, Silvestri, 2014). This knowledge has implications primarily for the providers of NFU services.
NICU Follow-UpIdentifying the factors associated with under-utilization of follow-up services is the first step in implementing program changes that would increase service utilization. Providers must contemplate how they can compensate for the common barriers that prevent their clients from accessing and/or using services. For any NFU program facing the issue of decreased NICU Follow-Up 5 attendance, there is benefit in using the literature to determine which factors could be influencing their access to the NFU services for their specific population. To further improve results, providers can survey their clients directly to determine barriers and then share their findings to contribute to the current literature base on this topic.With these findings, we undertook the following knowledge translation activities: collaborating with University of Washington (UW) occupational therapy students, collaborating with grant writer Leanna Birge, PhD, and submitting findings for publication. Collaboration with the UW students and Dr. Birge did not result in a tangible outcome, but rather consisted of a dialogue aimed at sharing knowledge to further projects related to increasing attendance at the VMC NFU pro...