Redesigning Technical Services for the 21st Century: A Case Study from the University of Alabama Libraries

Abstract

The University of Alabama Libraries began the process of workflow analysis over a decade ago. Primarily focused on the traditional technical services areas, this process has been iterative and has evolved from looking for efficiencies to a broader change in the culture and an acceptance of an ongoing process of improvement. This article distills lessons learned from workflow analysis in the areas of acquisitions, electronic resources, and cataloging/metadata but also examines how these changes impacted the broader library and philosophies of collection development and management.

Re-structuring library resources and services in IIT Delhi library: analytical study from users' perspective

“…Medawar and Tabet (2021) studied library collections and services introduced during Covid-19. Arthur and Jackson (2020) analyzed the workflow and reorganization of library technical services, emphasized to acquire the new technologies and focused on change management in the University of Alabama. Kalita and Deka (2020) examined the current status of the Institute of Fine Arts libraries, Delhi, which were trying to adopt and expand policies to change as per users’ need and time by implementing digitization.…”