Redesigning the systems development process

Abstract

A process redesign effort was initiated to study and enhance the process used to develop sofhvare systems which manage the AT&T communications network. A diverse team of people, including developers, technologists, testers, systems engineers and customers, applied a business transformation methodology to take a fresh look at the software development process and proactively apply ideas to improve it. The methodology consisted of three steps: assessment, redesign, and implementation.