“…Specifically, does an agent's image foster or hinder learning when it is programmed to explain additional visual information aurally-for instance, a set of problem states contained in an example-that appears on the screen simultaneously with the agent itself? Despite the empirical evidence that there is an increased cognitive capacity because the information is distributed across two working memories-verbal and visual working memories-as opposed to one, by using a dual-mode format in examples (Mousavi et al, 1995), the visual presence of the agent might be detrimental to learning by competing with the other visual information for the learner's limited cognitive resources (Sweller, 1999). Indeed, Jeung and his colleagues (Jeung, Chandler, & Sweller, 1997) found that when the learning task involved visually complex, unfamiliar material, the superiority of dual-mode examples disappeared and only reappeared if the examples were restructured to include visual indicators-such as electronic flashing or animation-designed to draw attention to the visual segment of the example being alluded to by synchronized, aurally presented statements.…”