Reducing shoplifting by investment in security

Perlman‬‏, ‪Yael; Ozinci, Yaacov

doi:10.1057/jors.2013.37

Cited by 11 publications

(5 citation statements)

References 12 publications

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“…Kajalo and Lindblom (2011) suggested closed-circuit televisions, a clean and well-lit store, visible guard patrols, and motion detection devices as (possibly not effective) preferred measures of security. Further, Perlman and Ozinci (2014) proposed a model projecting expenditure on effective reduction of retail shrinkage. In summary, these approaches favour tangible and visible instruments for the deterrence of shoplifting.…”

Section: Literature From Criminologymentioning

confidence: 99%

Encouraging shoplifting prevention with quality relationships

Potdar

Guthrie

Gnoth

2017

IJRDM

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Purpose The cost to supermarkets from shoplifting is a growing problem. Despite huge investments in formal security measures, supermarkets experience shrinkage and face heavy financial losses. Hence, this paper explores an alternative approach to shoplifting prevention. The purpose of this paper is to propose that quality relationships between a supermarket and its customers could be a viable strategy for shoplifting prevention. A conceptual model is presented at the end of this paper for encouraging shoplifting prevention using a theory of planned behaviour perspective. Design/methodology/approach A systematic search of literature on relationship quality was conducted. Research papers were shortlisted from peer-reviewed journals published between 2007 and 2016. For the convenience of readers, studies on relationship quality are presented in six cross-checked information categories in a table. Findings This study produced two results. First, it finds three antecedents of supermarket-customer relationship quality. These are as follows: a supermarket’s participation in corporate social responsibility and cause-related marketing initiatives, a supermarket’s service quality, and a customer’s attachment to a supermarket’s place/location. Second, there are three major effective dimensions of relationship quality. These are as follows: satisfaction, trust, and commitment. The proposed model incorporates factors from both findings, to measure a supermarket-customer relationship quality that may influence intention of customers to engage in shoplifting preventive behaviour. Originality/value This research paper has reviewed the existing literature to utilise it in the context of shoplifting prevention, and developed a novel model/framework for effective shoplifting prevention with a theory of planned behaviour perspective.

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Section: Literature From Criminologymentioning

confidence: 99%

Encouraging shoplifting prevention with quality relationships

Potdar

Guthrie

Gnoth

2017

IJRDM

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“…Retailers are not interested in security only to create a safe and joyful environment for consumers. Instead, their interest also lies in preventing crime toward themselves, for example, shoplifting, employee theft and vandalism (Bamfield, 2012; Fisk et al , 2010; Kajalo and Lindblom, 2010a; Perlman and Ozinci, 2013). Of these, shoplifting alone costs American retailers more than US$10bn per year (Yaniv, 2009).…”

Section: Background and Contextmentioning

confidence: 99%

The role of formal and informal surveillance in creating a safe and entertaining retail environment

Kajalo

Lindblom

2016

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Purpose A key question for shopping malls is to create a retail environment that is at the same time safe and entertaining. The purpose of this paper is to provide insight into this process by examining how consumers view various formal and informal surveillance practices in the context of shopping malls. The classification of surveillance practices into formal and informal surveillance is based on crime prevention through environmental design (CPTED) theory. The paper also studies how consumers can be grouped according to their views on these surveillance practices. Design/methodology/approach The paper uses the CPTED theory as a theoretical lens and studies the consumers’ views of formal and informal surveillance using data gathered from a survey of 200 shopping mall visitors. The data are analyzed using principal components analysis and cluster analysis. Findings The results show that customer experience of safe retail environments reflects the distinction between informal and formal surveillance in the CPTED theory. The paper also shows that consumers have several different preferences towards surveillance practices and consumers can be grouped according to their preferences for surveillance methods. Originality/value This paper has provided new insights regarding the use of CPTED theory in research into formal and informal surveillance practices in shopping malls. The findings provide tools that help mall managers focus on the different needs of consumers in their quest to create safe and entertaining retail environment.

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“…Shoplifting is the criminal act of stealing merchandise offered for sale in a retail outlet (Perlman and Ozinci, 2014). Each shoplifting incident contributes to a financial loss and will impact the supermarket’s gross revenue.…”

Section: Introductionmentioning

confidence: 99%

Yours truly: the role of organizational commitment in shoplifting prevention

Potdar

Garry

Guthrie

et al. 2019

IJRDM

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Purpose The purpose of this paper is to explore how interactional justice within a retail context may influence employee organizational commitment and how this may evoke guardianship behaviors that manifest in shoplifting prevention. Design/methodology/approach This research uses a phenomenological approach conducting semi-structured in-depth interviews with 26 shop-floor employees of two major national supermarket chains in New Zealand. Findings The findings suggest that interactional justice in the workplace is important in shaping organizational commitment amongst employees. Additionally, heightened organizational commitment may have a significant effect on employee propensity to engage in shoplifting prevention/guardianship behavior. A conceptual model is developed based on these findings. Practical implications Retail managers may promote and exercise interactional justice practices with employees to improve their organizational commitment and consequential shoplifting prevention/guardianship behaviors. Originality/value The contribution of this paper is threefold. First, and from a theoretical perspective, it offers both a conceptual foundation and empirical-based evaluation of interactional justice and its effect on organizational commitment and, specifically, on guardianship/shoplifting prevention behaviors. Second, and from a pragmatic perspective, the conceptual model derived from this research may assist retailers in developing interactional justice strategies that encourage organizational commitment of employees that consequently leads to employees’ guardianship/shoplifting prevention behaviors. Finally, it explores significance and role of employee perceptions of interactional justice, employee workplace attachment and organizational commitment within the context of retail crime prevention.

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Reducing shoplifting by investment in security

Cited by 11 publications

References 12 publications

Encouraging shoplifting prevention with quality relationships

Encouraging shoplifting prevention with quality relationships

The role of formal and informal surveillance in creating a safe and entertaining retail environment

Yours truly: the role of organizational commitment in shoplifting prevention

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