Reestruturação produtiva, impactos na saúde e sofrimento mental: o caso de um banco estatal em Minas Gerais, Brasil

The Brazilian banking sector has undergone an intense restructuring process and taken a leading position in the incorporation of new technologies and organizational innovations.Computerization in the industry, in association with forms of work organization, has resulted in changes that reflect on the workers' health. Based on the theoretical and methodological frameworks of historical and dialectical materialism, this qualitative study investigates the work conditions of bank employees in order to identify the extent to which changes in work organization interfere with these workers' health. Data were collected through interviews held with 11 bank employees. In addition to physical sickening due to occupational diseases directly related to work intensification, the results also show an increased incidence of mental suffering and a feeling of loss of professional identity. Work-related frustration, instability and concerns related to psychological pressure resulting from the need to achieve goals predominated in the reports. Organización del trabajo y salud de empleados del bancoLa Banca Brasileña pasó por un intenso proceso de reestructuración y ha ocupado posiciones de liderazgo en la incorporación de nuevas tecnologías e innovaciones organizacionales.La informatización de la industria, junto con nuevas maneras de organización del trabajo, dio lugar a cambios que reflejaron en la salud de los trabajadores. Con base en el marco teórico y metodológico del materialismo histórico y dialéctico, este estudio cualitativo tuvo como objetivo investigar las condiciones laborales de los empleados del banco para identificar el grado en que los cambios en la organización del trabajo influyeron en la salud de los trabajadores. Los datos fueron recolectados a través de entrevistas con once empleados del banco. Los resultados mostraron, además de las enfermedades físicas profesionales directamente relacionadas con la intensificación del trabajo, aumento de la incidencia de sufrimiento mental y la sensación de pérdida de identidad profesional.Predominaron en las entrevistas sentimientos de frustración e inseguridad sobre el trabajo y la preocupación por la presión psicológica de la necesidad de logro de los objetivos.

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“…In this new management model, bank employees gained more functionality, "qualifications" and versatility to become "expert sellers" (5) .…”

Section: The Basis Of New Demands and Qualifications Requiredmentioning

confidence: 99%

Work organization and the health of bank employees

Silva

Navarro

2012

Rev. Latino-Am. Enfermagem

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“…Estudos demonstram como esses processos de reestruturação e organização do trabalho bancário impactam na saúde e no sofrimento mental dessa classe de trabalhadores (Nascimento, 2012;Silva, Pinheiro, & Sakurai, 2007). Segundo estes autores, a partir do início dos anos 1990, o sistema financeiro brasileiro intensificou os processos de reestruturação, marcados pela tríade demissões em massa, automação/informatização e terceirização.…”

Section: Introductionunclassified

“…Além disso, houve uma redefinição do seu perfil de negócios, criando novos produtos e serviços, segmentando mercados e clientela. Com isso, o bancário se tornou polivalente e, principalmente, um exímio vendedor, desenvolvendo uma formação geral e desempenhando inúmeras tarefas, a fim de manter seu vínculo de trabalho (Silva et al, 2007).…”

Section: Introductionunclassified

“…Os trabalhadores bancários são constrangidos a "tornarem-se 'parceiros', 'sócios', 'colaboradores' dos bancos e das instituições financeiras, num ideário e numa pragmática que aviltam ainda mais a condição laborativa" (Silva et al, 2007(Silva et al, , p. 2950. Sendo assim, agravaram-se os problemas de saúde desses trabalhadores, pois, nas últimas décadas, houve um aumento sem precedentes de doenças como os distúrbios osteomusculares relacionados ao trabalho (DORT) e os transtornos mentais e comportamentais.…”

Section: Introductionunclassified

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Medicalização, uso de substâncias e contexto de trabalho em bancários do Rio Grande do Sul, Brasil

Gaviraghi

Antoni

Amazarray

et al. 2016

Rev. Psicol., Organ. Trab.

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“…2,10 These innovations have been accompanied by the introduction of new types of physical and psychosocial demands on bank workers, which have been refl ected in increased occurrence of work-related illness among them since the 1990s, including repetitive strain injury and workrelated musculoskeletal disorders (RSI/WRMSD). This "clinical syndrome" is characterized by chronic disease, which may or may not be accompanied by objective alterations.…”

Section: Introductionmentioning

confidence: 99%

LER/DORT na terceira década da reestruturação bancária: novos fatores associados?

2012

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Article available from: www.scielo.br/rsp RSI/WRMSD in the third decade after restructuring of banking: new associated factors?ABSTRACT OBJECTIVE: To estimate the prevalence of cases suggestive of repetitive strain injury/work-related musculoskeletal disorders (RSI/WRMSD), three decades after restructuring of banking. METHODS:This was a cross-sectional study on 356 employees in 27 bank branches of public and private banks in Porto Alegre, Southern Brazil, between April and August 2009. After crude statistical analysis, adjustments were made using a Poisson regression model with robust variance and a threelevel hierarchy that incorporated the design structure and adjustments for the clusters. The results were stratifi ed according to the size of the bank branch and were dichotomized (> 25; ≤ 25 employees). RESULTS:The prevalence of cases suggestive of RSI/WRMSD was lower among the men (PR = 0.62; 95%CI: 0.47-0.81). Workers aged 26 to 45 years (PR = 2.51; 95%CI 1.02;6.14) presented greater prevalence of this outcome. Individuals with postgraduate qualifi cations (PR = 0.45; 95%CI 0.22;0.90) and length of time in the job between 5.1 and 15 years (PR = 0.62; 95%CI 0.47;0.81) presented protection against RSI/WRMSD. On stratifying the analyses according to size, it was found that age, income and length of time in the job remained associated in branches with 25 employees or fewer, while in branches with more than 25 employees, sex and schooling level were associated with the outcome. CONCLUSIONS:The characteristics of importance in relation to bank employees who become ill due to RSI/WRMSD seem to be different today from those that were known historically. Greater attention to organizing work and management strategies should be taken into consideration in drawing up illness prevention programs for banking work.

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Reestruturação produtiva, impactos na saúde e sofrimento mental: o caso de um banco estatal em Minas Gerais, Brasil

Abstract: Restructuring of the Brazilian financial sector was consolidated through the combination of mass lay-offs, automation, and outsourcing, in

Cited by 29 publications

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Work organization and the health of bank employees

Work organization and the health of bank employees

Medicalização, uso de substâncias e contexto de trabalho em bancários do Rio Grande do Sul, Brasil

LER/DORT na terceira década da reestruturação bancária: novos fatores associados?

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