Tourism Destination Quality 2020
DOI: 10.1108/978-1-83909-558-020201011
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Abstract: Total quality tourism Consortia as a vehicle for implementing TQM concepts within tourism destination areas. In S. K. Ho (Ed.), Proceedings of the 2nd international conference on ISO 9000 and total quality management (pp. 449-456). Luton: University of Luton. Augustyn, M. M. (1998a). ISO 9000: A tool for closing the tourism quality control gap? In S. K. Ho (Ed.), TQM and innovation: Proceedings of the 4th international conference on ISO 9000 and TQM (pp. 88-95).

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