Reflections on an Initial Trust-Building Model

McKnight, D. Harrison; Chervany, Norman L.

doi:10.4337/9781847202819.00008

Cited by 117 publications

(132 citation statements)

References 74 publications

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“…According to McKnight and Chervany [37] these three trust types are inextricably linked: the general level -tendency to trust -exerts influence on the contextual construction -system trust -, which in turn has an impact on interpersonal trust. First of all, trust is strongly related to the personality of an individual [20] and can therefore be seen as a social-psychological construct.…”

Section: Typology Based On Objects Of Trustmentioning

confidence: 99%

“…Thick [36] [46] or ongoing trust is based on knowledge and is build step by step by means of interactions over time. Here the key factor is having experience with the trustee [37].…”

Section: In the Work Of Mcknight And Chervany [37] Initial Trust Is mentioning

confidence: 99%

“…Unlike long-term relationships of trust, which are rather resistant against small trust fractures, initial trust is rather fragile: it lacks feelings of affection so that once broken it will be difficult to build trust again [37]. Hardin [38] [45] refers to initial trust as 'as-if trust behavior'.…”

Section: In the Work Of Mcknight And Chervany [37] Initial Trust Is mentioning

confidence: 99%

See 2 more Smart Citations

Understanding Trust within Online Discussion Boards: Trust Formation in the Absence of Reputation Systems

Talboom

Pierson

2013

Trust Management VII

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Abstract. Trust plays an important role when it comes to sharing and picking up information on the Internet. Even more so when advice is being exchanged and decisions are being made based on what at first sight seems to be interpersonal communication between people who do not know each other. Research concerned with the role of trust in making an assessment of online user-generated information, often focuses on online reputation systems rather than on the way individuals try to evaluate peer recommendations themselves. In this paper the attention goes out to the construction of trust when people are looking for advice and know-how via online textual discussion boards. The study offers an understanding of online trust by defining the concept of trust, by formulating a trust typology -based on both the object of trust and the stages within a trust relationship -and by identifying trust antecedents. All this while keeping a close eye on the context of online forums and their users.

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Section: Typology Based On Objects Of Trustmentioning

confidence: 99%

“…Thick [36] [46] or ongoing trust is based on knowledge and is build step by step by means of interactions over time. Here the key factor is having experience with the trustee [37].…”

Section: In the Work Of Mcknight And Chervany [37] Initial Trust Is mentioning

confidence: 99%

Section: In the Work Of Mcknight And Chervany [37] Initial Trust Is mentioning

confidence: 99%

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Understanding Trust within Online Discussion Boards: Trust Formation in the Absence of Reputation Systems

Talboom

Pierson

2013

Trust Management VII

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“…1 Trust belief between two parties is the extent to which one party believes that the other is trustworthy in a given situation. Trustworthy means one party is willing and able to act in the other's interest.…”

Section: Trust Computing Categoriesmentioning

confidence: 99%

“…In the abstract sense, trust is the extent that one party measures the other party is willing and able to act in the measuring party's interest. 1 It's also the probability by which party A expects that another party B will perform a given action. When a customer looks for a service from a large set of candidates or service providers, the promised quality and the trust placed on that promise are key factors to the customer making the service selections.…”

mentioning

confidence: 99%

Reputation-Oriented Trustworthy Computing in E-Commerce Environments

Wang

Lin

2008

IEEE Internet Comput.

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The reputation-oriented trust issue is critical to e-commerce applications and has drawn much attention from both industry and the research community. Some e-commerce systems have introduced trust management mechanisms that leave some valuable information to customers. However, more comprehensive mechanisms should be provided to more precisely depict the trust level of sellers and forthcoming transactions, and the relationship between interacting entities. Here, the authors review the reputation-based trust evaluation mechanisms in literature and outline some trust issues that are particularly important in e-commerce environments.Keywords: trust computing, e-commerce, trust evaluation, reputation E-commerce has been a popular and growing industry in which buyers and sellers conduct transactions on the Web. Numerous e-commerce companies have created very profitable businesses since pioneering e-commerce traders (such as Amazon.com) or e-commerce Web sites (such as eBay.com) emerged more than 10 years ago.Recently, service-oriented computing (SOC) has emerged as an important technology that has received attention from both the research community and service industry. Using SOC, a spectrum of e-services across server domains might be available to customers in a loosely coupled manner. Customers can look for qualified and preferred services via a registry's discovery capability, invoke one or more of the services in an integrated way, and receive their desired outcome from selected services. Services in SOC might result in a business transaction, such as selling a product online, or a functional execution of a specific Web service, such as responding to a query on a stock quote. Thus, in an SOC context, the notion of service encompasses most e-commerce applications.In both e-commerce and e-service applications, a seller's reputation is a big concern for buyers prior to placing an order or making a payment. In the abstract sense, trust is the extent that one party measures the other party is willing and able to act in the measuring party's interest. 1 It's also the probability by which party A expects that another party B will perform a given action. When a customer looks for a service from a large set of candidates or service providers, the promised quality and the trust placed on that promise are key factors to the customer making the service selections. These factors are also critical for service registries, which are responsible for maintaining recommended lists of reputable and trustworthy services and service suppliers.An e-commerce support environment can produce the trust value by measuring the delivered service quality as well as service evaluations from customers and trust management authorities. Without any trust-management mechanism, many customers might invoke fraudulent services with deceptive advertisements. On the other hand, a simple but incompetent trust management system could let service providers selectively victimize customers (for example, by providing good services with low-cost transactions b...

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Initial development of perceptions of ability and intent factors of (un)trustworthiness in short‐term teams

Fletcher,

Summers,

Bedwell‐Torres

et al. 2024

J Organ Behavior

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SummaryIndividual perceptions of team trustworthiness are critical antecedents to the development of relationships within teams. Yet, clarity is needed regarding the focus of these individual perceptions and how they change, particularly at the outset of team interactions. Two distinct research streams have emerged regarding trustworthiness. One proposes a difference between perceived ability and intent, whereas the other proposes a difference between confident positive and negative expectations of others. Regardless of their structure, theory suggests that perceptions of team trustworthiness ought to develop across performance episodes as individuals identify more with their team and have more information about how they are performing. We explore these relationships across three distinct performance episodes in newly formed short‐term teams. Our results support a four‐factor model of trustworthiness within the context of short‐term, lab‐based teams. Further, perceptions regarding teammates' abilities tended to change quickly and curvilinearly while those regarding teammates' intents changed linearly. Positive team performance signals bolstered individual perceptions of team trustworthiness in ability and intent but not perceived team untrustworthiness. Negative team performance signals bolstered individual perceptions of team untrustworthiness in ability and intent while harming both types of individual perceptions of team trustworthiness. This study supports propositions from the model of trust over time and lays the groundwork for a comprehensive approach toward trust research within teams.

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Reflections on an Initial Trust-Building Model

Cited by 117 publications

References 74 publications

Understanding Trust within Online Discussion Boards: Trust Formation in the Absence of Reputation Systems

Understanding Trust within Online Discussion Boards: Trust Formation in the Absence of Reputation Systems

Reputation-Oriented Trustworthy Computing in E-Commerce Environments

Initial development of perceptions of ability and intent factors of (un)trustworthiness in short‐term teams

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