This paper presents a novel, systematic approach to utilizing information systems in solving organizational problems. The paper reports an action research study involving the transportation division of a local government authority in the United Kingdom. Confronted with various transport related problems, these problems are addressed by deploying intelligent transport systems as a core component of a network management and information center. This paper observes the critical success factors for deploying technology within appropriate organizational frameworks. The challenges presented, lessons learned are discussed, and future research directions are considered.