Reflexivity of Routines: An Ethnomethodological Investigation of Initial Service Encounters at Sushi Bars in Tokyo

Yamauchi, Yutaka; Hiramoto, Takeshi

doi:10.1177/0170840616634125

Cited by 35 publications

(32 citation statements)

References 32 publications

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“…Our approach to data analysis is driven by ethnomethodology and conversation analysis (Garfinkel, 1967;Sacks, 1992) and is consistent with a growing body of work within management and organization studies concerned with embodied interactional practices (Alby & Zucchermaglio, 2006;Hindmarsh & Pilnick, 2007;Llewellyn & Burrow, 2008;Heath, 2012;Llewellyn & Hindmarsh, 2013;Llewellyn, 2015;LeBaron et al, 2016;Hindmarsh & Llewellyn, 2016;Yamauchi & Hiramoto, 2016).…”

Section: Discussionmentioning

confidence: 99%

“…In doing so, it contributes to a wider body of workplace studies that take seriously the interactional practices that underpin a range of organisational issues and concerns (e.g. Goodwin, 1995;Heath & Luff, 2000;Hindmarsh & Pilnick, 2007;Llewellyn & Hindmarsh, 2013;Llewellyn, 2015;LeBaron, Christianson, Garrett, & Ilan, 2016;Hindmarsh & Llewellyn, 2016;Yamauchi & Hiramoto, 2016).…”

Section: Vaujany and Vaast 2013)mentioning

confidence: 99%

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Embodied spatial practices and everyday organization: The work of tour guides and their audiences

Best

Hindmarsh

2018

Human Relations

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This paper introduces an interactional perspective to the analysis of organisational space. The study is based on the analysis of over 100 hours of video recordings of guided tours undertaken within two sites (an historic house and a world-famous museum), coupled with interviews and field observations. The analysis is informed by ethnomethodology and conversation analysis in order to focus on the everyday organisation of these tours, and the lived experience of inhabiting museum spaces. We use an interactional lens to unpack the 'embodied spatial practices' critical to the work of tour guides and their audiences, which reveals how the sense and significance of the workspace emerges moment-to-moment, and in relation to the ongoing work at hand. As a result, for those with an interest in organisational space, the paper introduces a novel perspective, and methods, to highlight the dynamic and interactional production of workspaces. Additionally, for those with an interest in practice, the paper demonstrates the fundamental import of taking spatial arrangements seriously when analysing the organisation of work.

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Section: Discussionmentioning

confidence: 99%

Section: Vaujany and Vaast 2013)mentioning

confidence: 99%

Embodied spatial practices and everyday organization: The work of tour guides and their audiences

Best

Hindmarsh

2018

Human Relations

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“…Scholars have sought to direct attention to how these interactions take place among routines and placed less emphasis on how each of the routine performances comes to be recognized. On the contrary, the empirical research on routine recognizability (LeBaron et al, 2016; Yamauchi and Hiramoto, 2016) has not paid much attention to relationships with other routines; the focus was on examining in detail the sequential organization within a single routine. As there is now sufficient work examining routine interrelatedness, we can revisit routine recognizability.…”

Section: Performative Recognizability Of Routinesmentioning

confidence: 99%

Performative Achievement of Routine Recognizability: An Analysis of Order Taking Routines at Sushi Bars

Yamauchi

Hiramoto

2020

J Management Studies

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The concept of performativity, a central theme in routine dynamics research, suggests that a routine does not first exist as a recognizable phenomenon, and then actions are taken subsequently. On the contrary, actions themselves need to achieve the recognizability of the routine. This paper revisits recognizability in light of routine interdependence and materiality. Focusing on order taking routines at sushi bars, the analysis reveals that participants constantly achieve the beginning of a routine performance by drawing on performances of other routines and materiality, both of which are seemingly unrelated to the focal routine. Prior to routine initiation, much material and embodied work is conducted in order to make the routine recognizable. Once initiated, the routine performance makes subtle use of materiality, allowing participants to engage in a seemingly unrelated routine while they remain subordinately attentive to the focal routine. While a routine appears to exist on its own once it is recognized, the achievement of this recognition relies largely on factors that are not part of the routine.

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“…The assumption that reflexivity is part of normal everyday practice has led to a variety of research studies that have investigated the role of reflexivity from different perspectives. Studies, for example, have explored the relationship between reflexivity and social mobility (Archer, 2007), charitable donations (Sanghera, 2017), institutional work (Ruebottom & Auster, 2018), routines (Yamauchi & Hiramoto, 2016), transformational leadership and teams (Schippers et al, 2008), and responsible careers (Tams & Marshall, 2011). Importantly, there is a growing interest in building reflexive practitioners in arenas as diverse as education, national security, and national environmental policy (Myers, 2010).…”

Section: Reflexivitymentioning

confidence: 99%

Participant Reflexivity in Organizational Research Design

Cassell

Radcliffe

Malik

2019

Organizational Research Methods

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Despite the considerable interest in researcher reflexivity within the organizational literature, little attention has been paid to participant reflexivity, here defined as the reflexive considerations of research participants that are stimulated by their involvement in research. Our argument is that engagement in the research process is a context where such reflexive thinking is likely to happen and that through certain methodological approaches, participants’ reflexive thinking becomes more conscious and therefore potentially accessible to the researcher. In identifying the participant reflexivity that emerged as part of a photo-elicitation study of work-life balance and conflict, we outline the kinds of reflexive dialogue that participants reported as being stimulated by involvement in the research and explore the link between emotion and reflexive practice. Hence our paper contributes to our understanding of qualitative research and reflexivity first by highlighting empirically the kinds of internal dialogue reported when participants engage in self-reflexivity as part of the research process; second, by outlining how we can access participant reflexivity methodologically, including through emotions; and third, by explicating the value for researchers in accessing participant reflexivity.

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Reflexivity of Routines: An Ethnomethodological Investigation of Initial Service Encounters at Sushi Bars in Tokyo

Cited by 35 publications

References 32 publications

Embodied spatial practices and everyday organization: The work of tour guides and their audiences

Embodied spatial practices and everyday organization: The work of tour guides and their audiences

Performative Achievement of Routine Recognizability: An Analysis of Order Taking Routines at Sushi Bars

Participant Reflexivity in Organizational Research Design

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