“…The principles of New Public Management (NPM) introduced in the French healthcare system in the early 2000s have been oft-critiqued as inappropriate for the healthcare sector (Abord de Chatillon and Desmarais, 2012; Simonet, 2014). Over the last 20 years, a number of articles, such as Benallah and Domin (2017), have described the resulting fragmentation, tensions, competing priorities and subsequent turf-wars within and between actors, institutions and organizations. Yet within this contentious field, one topic has always found consensus: patient safety in hospitals.…”