Regelbasierte Steuerung von Geschäftsprozessen – Konzeption eines Ansatzes auf Basis von Process Mining

Grob, Heinz Lothar; Bensberg, Frank; Coners, André

doi:10.1365/s11576-008-0060-y

Cited by 18 publications

(13 citation statements)

References 23 publications

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“…With the aid of analysis techniques, business rules can be derived which reveal influencing factors for the process success. Such business rules have to constitute a valid and consistent control logic for a goal-oriented process execution (Grob et al, 2008). Derived rules can be represented in a rule editor and organized in a rule repository (Hahn and Zwerger, 2002;Grob et al, 2008).…”

Section: Bpmj 212mentioning

confidence: 99%

“…Such business rules have to constitute a valid and consistent control logic for a goal-oriented process execution (Grob et al, 2008). Derived rules can be represented in a rule editor and organized in a rule repository (Hahn and Zwerger, 2002;Grob et al, 2008). Thus, they are directly available as a regulatory basis for the process control (Grob et al, 2008).…”

Section: Bpmj 212mentioning

confidence: 99%

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Process performance measurement system – towards a customer-oriented solution

Wieland

Fischer

Pfitzner

et al. 2015

Business Process Management Journal

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -Based on a systematic literature review, requirements on a PPMS are identified in order to derive concrete demands and design features for such a system by using quality function deployment (QFD). The purpose of this paper is to formulate a proposal for design recommendations toward a holistic, customer-oriented Process Performance Measurement System (PPMS). Design/methodology/approach -A literature review is used to identify customer demands and design features that characterize a PPMS. To determine the critical design features of a customeroriented solution, the QFD method is applied. Findings -The paper confirms that there is currently no published concept for an integrated, holistic PPMS. Therefore it provides a first approach to the formulation of a design recommendation based on the customer requirements and design features. A literature-based weighting facilitates a first identification of critical design features. The identified conditions specify the context which can be regarded as a prerequisite for the application of the system. Research limitations/implications -As a result of the investigation, two main issues were identified, which restrict the complete development of a House-of-Quality matrix and therefore require further research: First, no reliable relationships between the customer requirements and design features could be derived from the conducted content analysis and second, no correlations between the identified design features could be detected. Practical implications -The paper provides a design basis for specific application systems and their information requirement analyses. It can also serve as an evaluation basis for existing software products in the market. Originality/value -The connection of a literature review with the QFD procedure transfers a consolidated state of PPMS research into an applicable design recommendation and therefore supports rigor and relevance of the research.

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Section: Bpmj 212mentioning

confidence: 99%

Section: Bpmj 212mentioning

confidence: 99%

Process performance measurement system – towards a customer-oriented solution

Wieland

Fischer

Pfitzner

et al. 2015

Business Process Management Journal

View full text Add to dashboard Cite

show abstract

“…Based on the presented requirements the approaches of Delpachitra (2008), Adenso-Diaz et al (2002), Balasubramanian and Gupta (2005) and Grob et al (2008) are compared in Table 1. Even though the discussed approaches can be applied for automated processes, only Balasubramanian and Gupta (2005) enable an ex-ante determination of the DA using metrics (e.g.…”

Section: Related Workmentioning

confidence: 99%

“…Nissen (2002) points out that these metrics can only be calculated ex post and are therefore not suitable for an ex ante control. Grob et al (2008) determine the DA by integrating business rules. Including capacity restrictions using business rules results in the shortcoming that the quantity of applied business rules escalates over time (Beck 2006, pp.…”

Section: Related Workmentioning

confidence: 99%

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Economic Evaluation and Optimization of the Degree of Automation in Insurance Processes

2010

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Based on insurance processes, the article analyzes automation decisions in business processes. A method to economically decide between the comparative advantages of manual and automated execution is developed. Applying criteria of value-based management to each claim, the execution that generates the optimal net present value of cash-flow is selected. Contrary to heuristic business rules this approach allows a specific control of the method of execution ex ante and during execution. Capacity restrictions are considered and thus considerations regarding resource planning and resources utility can be included.

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Business Activity Monitoring (BAM)

Schmidt

2013

Advanced Information and Knowledge Processing

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Regelbasierte Steuerung von Geschäftsprozessen – Konzeption eines Ansatzes auf Basis von Process Mining

Cited by 18 publications

References 23 publications

Process performance measurement system – towards a customer-oriented solution

Process performance measurement system – towards a customer-oriented solution

Economic Evaluation and Optimization of the Degree of Automation in Insurance Processes

Business Activity Monitoring (BAM)

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