Regulating Feelings During Interpersonal Conflicts by Changing Voice Self-perception

Costa, Jean; Jung, Malte; Czerwinski, Mary; Guimbretière, François; Le, Thi Thuy; Choudhury, Tanzeem

doi:10.1145/3173574.3174205

Cited by 41 publications

(23 citation statements)

References 59 publications

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“…The study suggests that a gentle feedback can be effective to mitigate the raised vocal volume. Costa et al [19] externally manipulated voices to be calmer during conflicts, which resulted in less anxiety among participants. Reflecting on these findings, we identify facial emotion and volume of the vocal tone as another two influential factors for heated conversations.…”

Section: Related Work a Behaviors In Heated Discussionmentioning

confidence: 99%

Immediate or Reflective?: Effects of Real-timeFeedback on Group Discussions over Videochat

Samrose,

Rawassizadeh,

Hoque

2020

Preprint

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Having a group discussion with the members holding conflicting viewpoints is difficult. It is especially challenging for machine-mediated discussions in which the subtle social cues are hard to notice. We present a fully automated videochat framework that can automatically analyze audio-video data of the participants and provide real-time feedback on participation, interruption, volume, and facial emotion. In a heated discourse, these features are especially aligned with the undesired characteristics of dominating the conversation without taking turns, interrupting constantly, raising voice, and expressing negative emotion. We conduct a treatment-control user study with 40 participants having 20 sessions in total. We analyze the immediate and the reflective effects of real-time feedback on participants. Our findings show that while real-time feedback can make the ongoing discussion significantly less spontaneous, its effects propagate to successive sessions bringing significantly more expressiveness to the team. Our explorations with instant and propagated impacts of real-time feedback can be useful for developing design strategies for various collaborative environments.

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Section: Related Work a Behaviors In Heated Discussionmentioning

confidence: 99%

Immediate or Reflective?: Effects of Real-timeFeedback on Group Discussions over Videochat

Samrose,

Rawassizadeh,

Hoque

2020

Preprint

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“…Modifying the self‐perception of one’s own behavior in real time also has implications for negotiation. In their research, Costa et al (2018) recognized that emotions play a crucial role in how interpersonal conflicts unfold. They artificially altered people’s own voice feedback as they communicated with a partner via Skype (audio‐only conversations).…”

Section: Deepfakes: Covert Changes In Audio‐visual Cuesmentioning

confidence: 99%

Technology‐Driven Alteration of Nonverbal Cues and its Effects on Negotiation

Baten¹,

Hoque²

2021

Negotiation Journal

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A person’s appearance, identity, and other nonverbal cues can substantially influence how one is perceived by a negotiation counterpart, potentially impacting the outcome of the negotiation. With recent advances in technology, it is now possible to alter such cues through real‐time video communication. In many cases, a person’s physical presence can explicitly be replaced by 2D/3D representations in live interactive media. In other cases, technologies such as deepfake can subtly and implicitly alter many nonverbal cues—including a person’s appearance and identity—in real time. In this article, we look at some state‐of‐the‐art technological advances that can enable such explicit and implicit alterations of nonverbal cues. We also discuss the implications of such technology for the negotiation landscape and highlight ethical considerations that warrant deep, ongoing attention from stakeholders.

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“…Some methods aim to improve the quality of dialogue communication. Costa et al [ 38 ] proposed a method for lowering psychological stress during discussions by modifying the voices of oneself and others. Suzuki et al [ 39 ] proposed a method for improving the quality of collaborative work by changing the facial expressions of dialogue partners from the actual ones.…”

Section: Related Workmentioning

confidence: 99%

A Method for Behavior Change Support by Controlling Psychological Effects on Walking Motivation Caused by Step Count Log Competition System

Futami

Terada

Tsukamoto

2021

Sensors

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Systems presenting information that encourages competition by using rankings and scores (hereafter referred to as competition information) have become widespread to support behavioral change. However, users without high levels of motivation, such as behavior change support targets, do not necessarily benefit from competition information. In this study, we propose a method to control the psychological effects caused by competition information to support behavior change. We implemented a competition information presentation system using step counts logs to support increasing one’s daily steps. We designed two patterns of competition information considering psychological effects. One is likely to have good effects, using three mechanisms to easily obtain results corresponding to the effort, make closely matched rivals with similar abilities, and pay attention to a small number of rivals. The other is unlikely to have positive effects and may potentially even have negative ones, using a mechanism that brings about the opposite results of the former pattern. We evaluated 42 participants with low levels of motivation over six weeks. The results showed that the former information pattern increased participants’ step counts by about 1000 steps per day, and the latter information pattern did not lead to an increase. We confirmed the feasibility of the proposed method and discussed the possibility of the appropriate use and potential abuse of such techniques for manipulating motivation. Our study can be helpful in designing a competition information presentation system considering psychological effects.

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Regulating Feelings During Interpersonal Conflicts by Changing Voice Self-perception

Cited by 41 publications

References 59 publications

Immediate or Reflective?: Effects of Real-timeFeedback on Group Discussions over Videochat

Immediate or Reflective?: Effects of Real-timeFeedback on Group Discussions over Videochat

Technology‐Driven Alteration of Nonverbal Cues and its Effects on Negotiation

A Method for Behavior Change Support by Controlling Psychological Effects on Walking Motivation Caused by Step Count Log Competition System

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