Reinforcing the Humanity in Healthcare: The Glasgow Consensus Statement on Effective Communication in Clinical Encounters

Makoul, Gregory; Noble, Lorraine; Gulbrandsen, Pål; van Dulmen, Sandra

doi:10.1016/j.pec.2024.108158

Patient Education and Counseling

2024

DOI: 10.1016/j.pec.2024.108158

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Reinforcing the Humanity in Healthcare: The Glasgow Consensus Statement on Effective Communication in Clinical Encounters

Gregory Makoul,

Lorraine Noble,

Pål Gulbrandsen

et al.

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2024

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Cited by 2 publications

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A Photo-Narrative Intervention for Children with Severe Neurological Impairment in the PICU

Bogetz,

Oslin,

Meissner

et al. 2024

Journal of Pain and Symptom Management

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A Photo-Narrative Intervention for Children with Severe Neurological Impairment in the PICU

Bogetz,

Oslin,

Meissner

et al. 2024

Journal of Pain and Symptom Management

View full text Add to dashboard Cite

Using the communication technique of Clean Language in healthcare: an exploratory survey

Dorman,

Rees

2024

BMJ Open Qual

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Communication is fundamental to effective healthcare. Misunderstandings can increase distress, risks and costs. Clean Language is a precision questioning technique—with specific Clean Language questions which minimise assumptions and bias. It is used in a variety of contexts but is under-researched in healthcare. An exploratory online survey was undertaken to develop an understanding of who uses Clean Language in healthcare, in what kind of roles, settings, contexts and what impacts they identify. 32 people responded, of whom 23 reported using Clean Language in a range of contexts, individually and in groups; 21 people had received training in Clean Language. Participants worked in a wide range of roles, specialties and settings, both clinical and non-clinical, and described Clean Language enabling engagement and encouragement; confidence, knowledge and power; surfacing and handling emotion and conflict in a safe way; clarity, depth, understanding and insights. Some respondents noted that Clean Language is not always intuitive and takes practice but can become natural and enjoyable to use. Communication skills training could include Clean Language questions as one way to enhance understanding. Further exploration of the impact of Clean Language, including from the perspective of patients and families, is warranted.

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Reinforcing the Humanity in Healthcare: The Glasgow Consensus Statement on Effective Communication in Clinical Encounters

Cited by 2 publications

References 35 publications

A Photo-Narrative Intervention for Children with Severe Neurological Impairment in the PICU

A Photo-Narrative Intervention for Children with Severe Neurological Impairment in the PICU

Using the communication technique of Clean Language in healthcare: an exploratory survey

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