Handbuch Kundenzufriedenheit
DOI: 10.1007/3-540-27050-7_10
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Reklamationsmanagement: Reklamationen — Geschenke der Kunden

Peter Diehsle
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“…331 Vgl. Diehsle (2005), S. 181f. zusammen: "[…] resources and capabilities are the primary source of profit for the firm."…”
Section: Diementioning
confidence: 98%

Retourenmanagement im Versandhandel : theoretische und empirisch fundierte Gestaltungsalternativen für das Management von Retouren

Asdecker
2014
Logistik &Amp; Supply Chain Management
3
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“…331 Vgl. Diehsle (2005), S. 181f. zusammen: "[…] resources and capabilities are the primary source of profit for the firm."…”
Section: Diementioning
confidence: 98%

Retourenmanagement im Versandhandel : theoretische und empirisch fundierte Gestaltungsalternativen für das Management von Retouren

Asdecker
2014
Logistik &Amp; Supply Chain Management
3
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Einleitung und Grundlagen

Dombrowski
1
,
Malorny
2
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Waider3
et al. 2020
After Sales Service
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