Relation between Nurses' Caring Behaviors and Satisfaction of patients with COVID-19

Abstract

Background, Coronavirus disease 2019 (COVID-19) pandemic is critical challenges with quality of nursing care and patient satisfaction, the study aim: was to study relation between nurses caring behaviors and Satisfaction of patients with COVID-19. Design and sample: A descriptive, Correlational design was used. A consecutive sample of 80 patients and 80 nurses were recruited. Setting: inpatient unit in Abo Khalifa Isolation Hospital. Tools of data collection: Four measurement instruments were used. Nurse Participants completed the Nurse's demographic Information questionnaire and the Caring Behaviors Inventory-24 (CBI-24). Patient participants completed the Patient Demographic Information Questionnaire and the Patient Satisfaction scale (PSS). Results. Regarding the studied patient's satisfaction, the highest mean score was related to technical-professional domain with mean 4.37±.37, while the lowest mean score was related to interpersonal-educational domain with mean 4.28±.41. Concerning nurses' caring behaviors, the highest mean score was related to professional knowledge and skills domain with mean 5.63±.62, while the lowest mean score was related to positive connectedness domain with mean 5.16±.77. Conclusion: There was highly statistically significant correlation between total mean scores of nurses' caring behaviors and Satisfaction of patients with COVID-19 Recommendations: Provide in service training for nurses to improve to improve nursing caring behaviors especially connectedness domain which consequently improve patient's satisfaction especially regarding interpersonal-educational domain .

Assessment of Nurses’ Caring Behaviors from the Perspective of Covid-19 Patients

“…The review of the findings according to the objectives of the study, in terms of assessing the respectful relationship between nurses and patients, the results of the study show that the research samples have a relatively good view of nurses’ care behaviors in the dimension of respectful communication, and the average obtained is higher than the average of the questionnaire in this dimension. In this regard, the results of the study by Mena Hassan Ebrahim et al 24 in 2021 in Egypt under the title of investigating the relationship between nurses’ caring behavior and the satisfaction of patients with Covid-19 and Azizi et al 25 in 2018 under the title of investigating the correlation of nurses’ caring behaviors and patients’ satisfaction shows, the lowest score belongs to the field of respectful communication and there was no statistically significant relationship between nurses’ caring behaviors and patients’ satisfaction, so the results of this study are not consistent with the results of the present study, which may be due to the conditions of the study and the nature of the disease. Also, the results of Jannati et al's research 26 in 2016 titled patient satisfaction with nursing care in Behshahr public hospitals show that patients’ satisfaction with nursing care is not at an optimal level.…”